Privacy policy

1. Purpose

In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter RGPD) and other regulations in force on the subject, LIGHTINGSPAIN, S.L. (from now on LIGHTINGSPAIN), wishes to inform the users of the web platform www.lightingspain.com (from now on the platform) about the policy regarding the treatment and protection of the personal data of those people who provide their personal data for the personalised use or under registration of the services of the platform or any other act that implies a communication of their personal data to LIGHTINGSPAIN (from now on also, Privacy Policy).

LIGHTINGSPAIN informs the user of the platform that this Privacy Policy contains a general description of the aspects related to the processing of personal data derived from the exploitation of LIGHTINGSPAIN's web platform that this entity carries out as the responsible of such processing.

This policy is completed with those informative texts and texts of request of informed consent that are incorporated to any form of request of data of the web platform are included in any particular conditions of purchase or particular conditions of other services.

It is the user's responsibility to read before communicating his personal data to LIGHTINGSPAIN the mentioned informative texts and texts of request of consent included in any form of request of data from the platform as well as the content of this policy.

2. Obligatory or voluntary communication of data by the user

The use of this site is voluntary for the user but, such use is regulated by the general contractual conditions published on this site, both for the use of the platform and for privacy.

Consequently, the use of the services of the web platform, including those that require the communication of data to LIGHTINGSPAIN, is always voluntary, but conditioned by the terms and conditions of use and privacy that, therefore, are understood to be expressly and fully accepted by the person using the platform and the services published in it.

If the user voluntarily decides to use any service of this website that requires the communication of personal data, such communication is constituted as a contractual requirement derived from the acceptance of the terms and conditions that regulate the platform. The user is obliged to provide the personal data that this site requests, and is informed that, in any other case, the possible consequences of not providing such data are basically the impossibility of using the requested web service.

In case the user does not agree with this policy or with the conditions of the service, he should not access or use any service of the platform that requires the communication of his personal data to LIGHTINGSPAIN.

Likewise, the user is informed that this policy will be applied in addition to those other policies on the same subject that are established on a special and/or particular basis and that are communicated to the user, without limitation, through the registration, order and online communication forms, particular purchase conditions or conditions of other particular services, this policy being complementary to the previous ones in that it does not contradict them.

When the user has to communicate his personal data to LIGHTINGSPAIN through the forms published in the platform, if the user does not provide all the data requested in each form or, in its case, does not provide those marked with an asterisk for compulsory completion, LIGHTINGSPAIN will not or will not be able to properly attend the request made by the user and/or to guarantee the use and enjoyment of the requested service.

The user is informed that any personal data processing will be under the scope of the current legislation in Spain regarding data protection.

To this effect, personal data will be understood as any information concerning identified or identifiable natural persons - including e-mail data and/or IP address - and as a user, any identified or identifiable natural person who communicates his/her personal data to LIGHTINGSPAIN by e-mail, customer service, filling in forms in the platform and/or using services addressed to users.

3. Identification and contact details of the controller

The responsible for the processing of personal data carried out through the web platform or as a consequence of the use of its services is LIGHTINGSPAIN, S.L., (from now on LIGHTINGSPAIN) with the following contact details:

Contact postal address: Calle Dr. Fleming 6, Bajo Pta 1, 46004 Valencia, Spain

Contact e-mail address: hola@lightingspain.com.

Telephone 963018686

4. Accuracy and truthfulness of personal data

The users who access LIGHTINGSPAIN's platform are not obliged to provide personal information to use the platform. Therefore, any communication of data to that effect will be done because the user has voluntarily decided to browse or use the platform and/or the services made available through it.

In case the user provides LIGHTINGSPAIN with his/her personal data, he/she is obliged to provide true, current and exact data that correspond to his/her own identity, being responsible for any data and information from third parties that he/she provides for the use of the services made available to him/her through the platform.

The user is the only person responsible for the truthfulness, accuracy, updating and correction of the data he or she provides. LIGHTINGSPAIN is exonerated from any responsibility in this respect and the user undertakes to keep the personal data duly updated.

The user accepts to provide true, updated, complete and correct information, always and only corresponding to his own identity, through any data collection channel published in the platform, such as forms, e-mail sending, postal communication and/or by means of a phone call.

The user is the only source of information of his personal data. Therefore, LIGHTINGSPAIN requests that, in order to keep his data updated and updated at all times in accordance with the principles of the data protection legislation, he informs the postal and electronic addresses indicated below for the exercise of the rights indicated in the present policy, of any variation of the same. In any case, when the data is collected or provided directly from the user, in accordance with the provisions of current regulations, the data provided by the user will be considered accurate, as long as the user does not update or rectify it.

5. Purposes and legal bases of the processing of personal data

The users that access the platform and voluntarily provide personal information to browse the platform in a personalized way, contact, contract or use any service that requires the communication of data to LIGHTINGSPAIN, are informed of the following purposes and legal bases for the treatment of the personal data of the users that LIGHTINGSPAIN may carry out:

5.1.- Based on the legal consent given by the user when providing its data, LIGHTINGSPAIN will be able to carry out the treatment of its data with the following purposes:

a) Contact with LIGHTINGSPAIN: When the user uses the services enabled to contact LIGHTINGSPAIN (through forms, telephone, mail, e-mail, online communication), LIGHTINGSPAIN will process his personal data to attend and manage the reply of the communication made by the user and to provide him with the requested information.

b) Sending of commercial communications: When the user expressly authorizes or consents, LIGHTINGSPAIN will treat his data to send him advertising information, newsletters, news and invitations to events and commercial communications. The legal basis for the treatment of these data of the user by LIGHTINGSPAIN is the consent given by the user through the acceptance of the corresponding boxes before sending the completed form to LIGHTINGSPAIN. In particular, the commercial communications will have as object information about offers and promotional campaigns of the products commercialized by LIGHTINGSPAIN in relation with the lighting sector as well as the products commercialized by the companies of that sector associated to FEDAI that commercialize their products through the platform if the Client is interested in it and has marked the box enabled to that effect.

5.2.- Based on the contractual relationship established between LIGHTINGSPAIN and the user that carries out the registration in the platform as well as the purchase of a product through the platform, LIGHTINGSPAIN may carry out the processing of the user's data with the following purposes:

a) Registration application and account creation, registration process and account creation, provision of the services associated to the user registration and sending of service communications.

b) To carry out the management of the online purchase, which includes authenticating the identity of the user, processing his or her order, collecting the price and delivery of the product, collection and management of waste, management of guarantees, returns and right of withdrawal, customer service, discount vouchers as well as any other purposes derived directly or indirectly from making an online purchase through the platform, such as sending by post or electronically communications and documentation related to the provision of the contractual services and in particular the purchase of products.

c) Accounting, fiscal and administrative management and invoicing.

d) Customer service.

e) Sending and receiving communications related to the product purchase process.

f) Management of complaints.

g) Necessary communications related to the management of the purchase, shipment, return, claim, customer service or any other issue in relation to the purchase made.

h) Deletion of the account at the request of the user and, where appropriate, blocking in the event that the account is used contrary to the terms and conditions and privacy policy of the platform, are fraudulent, misleading, violate copyright, trademarks or other intellectual property rights and / or industrial third.

5.3.- Based on the legitimate interest, LIGHTINGSPAIN may carry out the processing of the user's data with the following purposes:

a) Exclusion of the sending of commercial and advertising communications: When the user requests the cancellation of the service of sending commercial and advertising communications, LIGHTINGSPAIN will process his data to keep the necessary information to identify him and to adopt the necessary measures to avoid the sending of commercial and advertising communications.

In any case, the user is informed that the purposes of the treatment of the user's data collected through the forms published in the platform will be explained by means of informative texts published in the forms themselves and when required, according to what has been previously stated, LIGHTINGSPAIN will request, through the boxes enabled for that purpose, the user's consent for the treatment of his personal data when the legal basis of such treatment is based on the obtention of the user's consent.

6. Recipients of the data

With legal basis in the execution of a contractual obligation, in case the user carries out the purchase of any product online through the platform, LIGHTINGSPAIN may communicate its data to the third parties necessarily involved in the management of the purchase and sale process as well as in its case of return and abandonment of the purchase, such as banks and financial services entities involved in the collection and return of the price of the products, and third transport entities hired for the management of the delivery of the acquired products.

Based on the fulfilment of legal obligations, the user's personal data will be communicated to third parties when there is a legal obligation to communicate it to the competent public authorities on the basis of the matter and/or for the purpose of responding to requests made by the latter.

In such cases, the data may be addressed, without limitation, to administrative bodies or supervisory authorities in the field of data protection, telecommunications and the information society, judges, the Public Prosecutor's Office, courts, the Court of Auditors or the Ombudsman.

In the cases in which, according to what is indicated in this section, LIGHTINGSPAIN communicates data to a third party, LIGHTINGSPAIN will not be responsible for the processing of the data carried out by such third party, who, in any case, will become the new responsible for the processing of the information, being obliged to comply with the obligations that, to that effect, are established by the regulations in force.

Furthermore, third party service providers with the category of data processors may be recipients of the data with the purpose of providing services that support the data processing tasks, always on behalf of LIGHTINGSPAIN and after signing a contract for data processing with sufficient guarantees of security, confidentiality, return or destruction of data and compliance with the instructions given by LIGHTINGSPAIN to carry out the processing. In these cases, the following categories of third parties are included: web hosting service providers, communication delivery service providers, maintenance and computer support service providers and others.

7. International data transfers

In the event that the user authorizes the sending of commercial communications, his or her personal data are transferred internationally to The Rocket Science Group, LLC, a company adhering to the Privacy Shield Agreement, which will process them for the provision of the hosting service and the sending of communications under the protection of the appropriate guarantees constituted by the formalization of a contract for processing in accordance with the provisions of the RGPD.

Likewise, in the event that the user uses the online service, his or her personal data will be transferred internationally to the entity Active campaign, (a company that complies with the EU-US Privacy Shield Framework and the Switzerland-US Privacy Shield Framework. For more information about the Privacy Shield and to verify its certification, please visit the company's Privacy Shield website), which will process them for the provision of the electronic communications service on behalf of LIGHTINGSPAIN.

8. Period of conservation of personal data

The personal data supplied by the user to LIGHTINGSPAIN will be kept for the periods of time established in the applicable regulations in force for the fulfilment of legal obligations and attention to responsibilities.

9. Exercise of rights

The user has the right to request LIGHTINGSPAIN the right of access, rectification, opposition, deletion, limitation, portability, right not to be subject to decisions based solely on the automated processing of personal data.

It also has the right to withdraw the consent given for the treatment at any time, without affecting the legality of the treatment based on the previous consent to its withdrawal.

In order to exercise any of these rights, the interested party must send a letter to LIGHTINGSPAIN, indicating the right he or she is exercising and enclosing a photocopy of his or her national identity card, to the following addresses:

Contact postal address: Calle Dr. Fleming 6, Bajo Pta 1, 46004 Valencia, Spain

Contact e-mail address: hola@lightingspain.com.

10. Guardianship of the rights of the user

In any case, the user is informed of his right to file a complaint with the Spanish Data Protection Agency (AEPD), in particular, when the user considers that his rights have been violated and he has not obtained satisfaction from LIGHTINGSPAIN in the exercise of his rights.

The user can contact the AEPD through www.agpd.es or in the following address C/ Jorge Juan, 6. 28001 - Madrid, and/or telephone 912 663 517. However, voluntarily and before the presentation of the mentioned claim in the AEPD, the user can contact LIGHTINGSPAIN through the e-mail address hola@lightingspain.com in order to try to find a solution.

11. Other rights of the user in the field of electronic commerce and electronic commercial communications.

LIGHTINGSPAIN informs the user who has expressly authorised the sending of commercial advertising communications, newsletters, bulletins, news, promotional offers, or others that, under the protection of articles 21 and 22 of the Law of Services of the Information Society and Electronic Commerce, he has the right to oppose the processing of his data for promotional purposes for the reception of commercial advertising communications and publicity, as well as the right to revoke at any time the consent given to that effect with the simple notification of his will.

To this end, the user may request the cessation of the sending of communications through the valid e-mail address included in each communication as well as by addressing his or her request to the e-mail address: hola@lightingspain.com.

LIGHTINGSPAIN will attend your request keeping the minimum data necessary to adopt the necessary measures to avoid the sending of such commercial communications.

12. Information society service providers and other third parties

LIGHTINGSPAIN warns the user that this entity is only responsible for and guarantees the confidentiality, security and treatment of the data according to this policy, with respect to the personal data it collects from the user through this website, not having any kind of responsibility with respect to the treatment and subsequent use of the personal data that could be carried out by third party service providers of the information society that could access such data due to the provision of its services or exercise of its activity.

Third party providers of information society services shall be understood - without limitation - as those natural or legal persons who provide the following services: (i) Transmission over a communication network of data provided by the recipients of the service. (ii) Access services to the aforementioned network. (iii) Data storage or hosting services (iv) Provision of content or information.

LIGHTINGSPAIN is not responsible for the data processing carried out by third parties that establish hyperlinks with LIGHTINGSPAIN nor for those carried out by those responsible (private entities and/or public administrations) mentioned in LIGHTINGSPAIN's platform and whose web sites are accessible through the corresponding links that, if applicable, are published in LIGHTINGSPAIN's web platform.

13. Follow us on social networks

Social networks are services provided by third party providers that allow the user to participate in a virtual community with other users through which they can generate their own public profile where they can create and share content, information and personal data with other users of the network. In a social network, pages, accounts or profiles can be created and shared for personal and/or commercial purposes. The operation of the social network is regulated in the first place, by the conditions established by the owner and/or provider of the network and in the second place, when it comes to pages, accounts or profiles with commercial purposes, by the terms and conditions established by the person responsible for the profile or commercial account who will also be responsible for the processing of the data of these.

LIGHTINGSPAIN has profiles in some social networks which are linked and accessible to the user, through the corresponding icons and links published in the platform. The user can follow us and become a fan of LIGHTINGSPAIN's official pages in the mentioned social networks.

The user is informed that the processing of the data carried out through LIGHTINGSPAIN's pages, profiles or accounts in social networks will be governed by the corresponding policies and conditions of both the official page and the provider and owner of each social network, if applicable.

14. Personal data published on the platform

In relation to the personal data that may be published in LIGHTINGSPAIN's web platform, the user is informed that such data are part of one or several data processing operations that are owned by and under the responsibility of the aforementioned entity and that have been incorporated with the previous informed consent of the interested parties and cannot be freely processed and reproduced by the user or other third party users - not even when reference is made to the origin of such data - unless the previous authorization and informed consent of the interested party is obtained.

The personal data that LIGHTINGSPAIN may publish in its web platform may consist of, but is not limited to, any numerical, alphabetical, graphic, photographic, acoustic or any other type of information concerning identified or identifiable natural persons, such as name, surnames, photos, images of events held by the entity, data published by the users of the web services and other information.

Therefore, all personal data - including images, videos, texts, data and any other information published on our website about identified and/or identifiable natural persons - may only be used by the user for the purpose of participating in and enjoying the platform and its services in the manner established in this policy, or, where applicable, the particular conditions governing a given service, and any other use other than those indicated is expressly prohibited, including the incorporation of the images or data to files or treatments and/or creation of databases of persons and/or sending of advertising or cession to third parties, without the previous informed consent of the person who is the owner of the information and data. LIGHTINGSPAIN will not be responsible for the uses that the person who is the user or other third party users of our web site make in contravention of what is established in these conditions and others that regulate them.

At no time should the user consider that LIGHTINGSPAIN's platform is a source accessible to the public from which personal data, information and contents published through it can be freely disposed of.

15. Security measures

LIGHTINGSPAIN informs the user that, in accordance with the provisions of data protection legislation and taking into account the state of the art, the costs of implementation, and the nature, scope, context and purposes of the processing, as well as the risks of varying probability and seriousness for the rights and freedoms of natural persons presenting the data processing, has taken the necessary technical and organisational measures to ensure a level of security appropriate to the risk and to prevent the accidental or unlawful destruction, loss or alteration of the data or their processing, retention, communication or unauthorised access.

LIGHTINGSPAIN will regularly verify, evaluate and audit the effectiveness of such measures, updating them if necessary, according to the result of such evaluations.

Likewise, LIGHTINGSPAIN guarantees the user the compliance with the duty of professional secrecy regarding the personal data of the users and the duty to keep them.

16. Use of cookies and data storage and retrieval devices in the user's terminal equipment

LIGHTINGSPAIN uses cookies and data storage and retrieval devices in the user's terminal equipment when the user navigates the platform.

Such cookies and data storage and recovery devices are used by LIGHTINGSPAIN under the conditions described in its Cookie Policy.

17. Updating of the policies

Without prejudice to the preferential application of the specific legal texts to that effect, such as the informative texts contained in the data collection forms published by LIGHTINGSPAIN in the platform, as well as in the conditions of particular services, LIGHTINGSPAIN will periodically update this privacy and personal data treatment policy of the users of the web platform. Any modification of this policy will be published in LIGHTINGSPAIN's web platform, taking into account that each user will be informed that the treatment of the personal data will be governed by the rules established and in force at the moment of the communication.

In any case, it will be the user's responsibility to periodically access LIGHTINGSPAIN's privacy policies published in order to know the latest version at all times.

18. Contact information

For any question about this Privacy Policy, the user can contact LIGHTINGSPAIN both by electronic means through privacy@lightingspain.com