Privacy policy

The purpose of this policy is to inform data subjects about the various processing operations carried out by this organisation through the website and which affect their personal data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights.

1. IDENTIFICATION AND CONTACT DETAILS OF THE DATA CONTROLLER

LIGHTINGSPAIN SLU, domiciled at C/ DOCTOR FLEMING Nº 6 PUERTA 1 (46004 VALENCIA) VALENCIA, with NIF B98695786, contact telephone number 963 018 686 and e-mail hola@lightingspain.com

2. PURPOSES OF THE PROCESSING OF YOUR PERSONAL DATA

USERS/NAVIGATORS OF THE WEBSITE OF THE RESPONSIBLE PARTY

We will process the personal data provided in order to: To deal with requests, complaints and incidents sent through our contact channels incorporated in the website.

  • To understand the behaviour of browsers on the website in order to detect possible computer attacks on our website.
  • To comply with the legal obligations that are directly applicable to us and regulate our activity.
  • To protect and exercise our rights or respond to claims of any kind.
  • Where appropriate, to send commercial communications relating to the goods or services that make up our activity and/or news or bulletins related to our sector. Your refusal to provide us with authorisation will make it impossible for the company to send you information.
  • If applicable, to manage your participation in competitions and promotions carried out by the entity. Your refusal to provide us with authorisation will make it impossible for you to participate.
  • Where appropriate, to send satisfaction and/or quality surveys. Your refusal to provide us with authorisation will make it impossible for us to evaluate the service provided.
  • Manage your registration on the entity's web platform and generate a user name and password. Your refusal to provide us with authorisation will make it impossible for us to register you on the platform.
  • Manage and send you discount coupons.
  • Manage, administer and supervise your activity on the blog/forum. Your refusal to provide us with authorisation will make it impossible for you to participate.

    • CUSTOMERS

    In addition to the purposes indicated in the section "users/navigators of the website", we will process your personal data provided for the following purposes:

  • Manage the commercial relationship.
  • Manage the provision of the services you have contracted.
  • Handling of formalities related to the shipment and reception of the product purchased.
  • To carry out administrative, accounting and tax formalities.

    • 3. LEGAL BASIS FOR PROCESSING

    USERS/BROWSERS OF THE WEBSITE OF THE DATA CONTROLLER

  • In the consent you have given us to process your data for the purposes indicated. Refusal to provide your personal data will make it impossible to process your data for the afore mentioned purposes.
  • In order to comply with the legal obligations that apply to us. In this case, the data subject may not refuse the processing of personal data.
  • In our legitimate interest to protect our image, business, and track record by preventing attacks on our website. In this case, the data subject may not refuse the processing of personal data, although he or she may exercise, where appropriate, the rights recognised in the "rights" section of this policy.

    • CUSTOMERS

  • Execution of a contract to which you are a party or application of pre-contractual measures. Refusal to provide your personal data will make it impossible to process your data for the afore mentioned purposes
  • In the consent you have given us to process your data for purposes unrelated to the development or execution of the existing contract. The refusal to provide your personal data will make it impossible to process your data for the afore mentioned purposes.
  • In order to comply with the legal obligations that apply to us. In this case, the data subject may not refuse the processing of personal data.
  • In our legitimate interest to protect our image, business, and track record by preventing attacks on our website. In this case, the data subject may not object to the processing of personal data, although he or she may exercise, where appropriate, the rights recognised in the "rights" section of this policy.

    • 4. WEBSITE PLUG-INS AND TOOLS

  • Pop-up WhatsApp

    • The website has a WhatsApp channel to enable communication with customer service. However, please note that our provider applies its own privacy policy, so we recommend that you review your settings on the service and read the privacy policy carefully. You can access it by clickinghere.

  • CAPTCHA/reCAPTCHA

    • We use the CAPTCHA/reCAPTCHA service to detect, on the basis of legitimate interest, whether the website is being used by bots, in order to protect the portal and prevent abusive and fraudulent practices, such as sending spam.

  • Google Maps

    • We use Google Maps (API) in order to show you interactive maps directly on our website and to allow you to use its features. For this purpose, you should note that when you use the service, Google will collect and store information about your use of the service. We inform you that the use of Google may involve International Data Transfers that are not based on an adequacy decision of the European Commission or the provision of adequate safeguards, and therefore do not have an adequate level of protection in accordance with the provisions of the GDPR. For all appropriate purposes, we inform you that this may entail certain risks for the protection of your personal data. Such risks may include the absence of an equivalent data protection supervisory authority and/or equivalent data protection principles and/or data subject protection rights. We therefore recommend that you first carefully read our provider's privacy policy by clicking here.

  • Google Analytics 4

    • Provided we have your consent, we will use Google Analytics for statistical purposes to understand how you interact with our website without Google personally identifying each visitor. For these purposes, you should note that Google Analytics 4 does not record or store IP addresses on any server, but uses an event and parameter based measurement model, which is the information it records on EU domains and servers. You can disable this option by visiting the following link: https://support.google.com/analytics/answer/12002752?hl=es&%3Bref_topic=9303474

    In this context, Google only collects granular data on approximate location and device characteristics. Furthermore, Google will only include estimated data of users who have consented to the use of identifiers.

    Adicionalmente le informamos de que tenemos habilitadas las siguientes funciones publicitarias “Google Signals y Google Ads Remarketing”.

    This website employs the functionality known as "Google Signals", which allows tracking of user activity on various devices when users are logged into their Google account and have enabled the "Ads Customization" option in their account settings. Please note that we also have enabled remarketing technology provided by GA4. As a result, you may be shown ads on the Google ad network, which will be based on content that other users have previously accessed on websites that also use GA4's remarketing feature. Specifically, based on your previous interaction with this website, Google's remarketing feature will be used to show you ads when you visit other websites, such as those in the Google content network.

    You can opt out of the Google Analytics Advertising Features either by going to https://support.google.com/analytics/answer/2700409?hl=es&ref_topic=9303474 ] or by installing the Google Analytics Opt-out Browser Add-on on your device using the following link: https://tools.google.com/dlpage/gaoptout/

    For more information, you can visit our provider's privacy policy by clicking here.

  • Stripe

    • As part of our services, we use the Stripe payment gateway to process financial transactions and ensure that your payments are made in a secure and efficient manner. We recommend that you first review Stripe's privacy policy to understand how they handle your personal information by clicking here.

  • Youtube

    • Our website uses plugins from the YouTube platform powered by technology provided by Google. YouTube will only associate your browsing behaviour with your personal profile if you are logged in to your account. You can prevent this by logging out. We recommend that you carefully read our provider's privacy policy beforehand by clicking here.

    5. DATA RETENTION PERIOD OR CRITERIA

    The personal data provided will be kept for the time necessary to fulfil the purposes for which they were initially collected.

    Once the data are no longer necessary for the processing in question, they will be kept duly blocked in order to, where appropriate, make them available to the competent Public Administrations and Bodies, Judges and Courts or the Public Prosecutor's Office, during the period of limitation of the actions that may derive from the relationship maintained with the client and/or the legally stipulated retention periods.

    Data blocking period:

  • THE CIVIL CODE.
    • Between 5 or 15 years depending on the case, in accordance with the provisions of Article 1964.2 of the aforementioned legal body.

  • THE COMMERCIAL CODE.
    • For 6 years, in accordance with the provisions of Article 30 of the aforementioned body of law. It applies to commercial information related to (invoices issued and received, receipts, corrective invoices, bank documents, etc.).

  • THE GENERAL TAX LAW.
    • For 4 years in accordance with the provisions of Articles 66 to 70 of the aforementioned legal body. It applies to information related to tax obligations.

    6. AUTOMATED DECISIONS AND PROFILING

    The website does not make automated decisions, nor does it create profiles.

    7. ADDRESSEES

    For the duration of the processing of your personal data, the organisation may transfer your data to the following recipients:

  • Judges and Courts.
  • State Security Forces and Corps.
  • Other competent public authorities or bodies, when the data controller is legally obliged to provide the personal data.
  • Where applicable, to those Data Processors who provide services to us.
  • Banks and Financial Institutions.
  • Courier companies for the delivery of the purchased product.

    • 8. INTERNATIONAL DATA TRANSFERS

    In compliance with the provisions of the European Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, and the Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, we inform you that, as a consequence of the suppliers employed, the entity carries out the following international transfers of data to recipients established outside the European Economic Area (EEA):


    Foto


    We inform you that the afore mentioned International Data Transfers are not based on an adequacy decision of the European Commission or on the provision of adequate safeguards, and therefore do not have an adequate level of protection in accordance with the provisions of the GDPR. For all appropriate purposes, we inform you that this may entail certain risks for the protection of your personal data. Such risks may include the absence of an equivalent supervisory data protection authority and/or equivalent data protection principles and/or data subject protection rights.

    9. SOCIAL NETWORKS

    In order to make you a participant in our activity, and so that you can keep abreast of our news, we inform you that LIGHTINGSPAIN SLU has created a profile on Social Networks.

    All users have the opportunity to join our social networks or groups. However, you should bear in mind that, unless we request your data directly (for example, through marketing actions, contests, promotions, or any other valid way), your data will belong to the corresponding Social Network, so we recommend that you carefully read its terms of use and privacy policies, as well as, make sure to configure your preferences regarding the processing of data.

    Below, we detail the link to the privacy policy of the different Social Networks in which we have a presence, so that you can access the privacy policies at any time and configure your profile to ensure your privacy:

    Facebook: https://es-es.facebook.com/privacy/policy/?entry_point=facebook_page_footer

    Twitter: https://twitter.com/es/privacy

    LinkedIN: https://es.linkedin.com/legal/privacy-policy

    Youtube: https://www.youtube.com/intl/ALL_es/howyoutubeworks/our-commitments/protecting-user-data/

    Instagram: https://privacycenter.instagram.com/

    Pinterest: https://policy.pinterest.com/es/privacy-policy

    10. RIGHTS

    Data subjects may request further information about the processing of their personal data and may at any time, free of charge, exercise their rights of access, rectification and erasure, as well as request that the processing of their personal data be restricted, object to such processing, request the portability of such data (where technically possible) or withdraw the consent given and, where appropriate, not to be subject to a decision based solely on automated processing, including profiling.

    To do so, you may use the forms provided by the organisation, or send a letter to the postal address or e-mail address referred to in the heading. For the appropriate purposes, we inform you that you may be asked for your ID card or any other similar document, in order to prove your identity, provided that this cannot be done by other less intrusive means.

    In the event that you feel that your rights concerning the protection of your personal data have been violated, especially when you have not obtained satisfaction in the exercise of your rights, you may file a complaint with the competent Data Protection Supervisory Authority (Spanish Data Protection Agency), through its website www.aepd.es

    In compliance with the provisions of Article 21 of Law 34/2002 of services of the information society and electronic commerce, if you do not wish to receive more information about our services, you can unsubscribe by sending an email to the address, with subject i>"UNSUBSCRIBE"

    11. VERACITY OF THE DATA

    The interested party guarantees that the data provided are true, accurate, complete and up to date; undertaking to inform of any change with respect to the data provided, through the channels provided for this purpose and indicated in point one of this policy. The user will be responsible for any damage or harm, both direct and indirect, that may be caused as a result of non-compliance with this obligation.

    In the event that the user provides data of third parties, he/she declares that he/she has the consent of the interested parties and undertakes to provide them with the information contained in this clause, exempting the organisation from any liability arising from failure to comply with this obligation.

    12. MODIFICATIONS AND UPDATING

    This privacy policy may be modified/updated according to the established legal requirements or in order to adapt said policy to the instructions issued by the Spanish Data Protection Agency, or as a result of changes to our website. For this reason, we advise users to periodically visit our Privacy Policy.

    If you have any doubts about this policy, you can contact LIGHTINGSPAIN SLU through the forms provided by the organisation or send a letter to the postal address or e-mail address mentioned in the heading.

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