The purpose of this policy is to inform data subjects about the various processing carried out by this organization through the website and affecting their personal data in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and the provisions of Organic Law 3/2018 of December 5, 2018 about the Protection of Personal Data and guarantee of digital rights.


1. IDENTIFICATION AND CONTACT DETAILS OF THE DATA CONTROLLER


The organization LIGHTINGSPAIN SLU, with registered office at C/ DOCTOR FLEMING Nº 6 PUERTA 1 (46004 VALENCIA) VALENCIA and identification number B98695786, telephone and email adress hola@lightingspain.com


2. PURPOSES OF THE PROCESSING OF YOUR PERSONAL DATA


USERS/WEBSITE VISITORS

We will process your personal data provided through our web forms to:

  • To attend to requests, complaints and incidents transferred through our contact channels incorporated in the website.
  • Understand the behavior of the user within the web in order to detect possible computer attacks on our website.
  • Comply with legal obligations that are directly applicable to us and regulate our activity.
  • To protect and exercise our rights or to respond to claims of any kind.
  • Where applicable, sending commercial communications regarding the goods or services that make up our activity and / or news or newsletters related to our sector. Your refusal to provide us with the authorization will imply the impossibility of sending you information from the entity.
  • If applicable, to manage your participation in contests and special offers that the entity carries out. Your refusal to provide us with authorization will make it impossible for you to participate.
  • If applicable, to send satisfaction and/or quality surveys. Your refusal to provide us with the authorization will imply the impossibility to evaluate the service provided.
  • Manage your registration on the entity's web platform and generate a username and password. Your refusal to provide us with authorization will make it impossible for us to register you on the platform.
  • Manage and send you the requested quote.

  • CLIENTS

    In addition to the purposes indicated in the section "users/users of the website", we will process the personal data provided for the following purposes:

  • Manage the commercial relationship.
  • Provide the services you have contracted through this website.
  • Carry out all the necessary steps regarding the shipment and reception of the product purchased through this website.
  • Administrative, accounting and tax management.

  • 3. LEGAL BASIS FOR PROCESSING


    USERS/NAVIGATORS OF THE WEBSITE OF THE RESPONSIBLE PARTY

  • In the consent you have given us to process your data for the purposes indicated. The refusal to provide your personal data will result in the impossibility of processing your data for the aforementioned purposes.
  • To comply with the legal obligations that apply to us. In this case, the data subject may not refuse to process personal data.

    In our legitimate interest to protect our image, business and history by preventing attacks on our website. In this case, the data subject may not refuse the processing of personal data, although the data subject may exercise, where appropriate, the rights recognised in the "rights" section of this policy.


    CLIENTS

  • Performance of a contract to which you are a party or application of pre-contractual measures. Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
  • In the consent that you have given us to process your data for purposes other than the development or execution of the existing contract. The refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
  • To comply with the legal obligations that apply to us. In this case, the data subject may not refuse the processing of personal data.
  • In our legitimate interest to protect our image, business and history by preventing attacks on our website. In this case, the data subject may not refuse the processing of personal data, although the data subject may exercise, where appropriate, the rights recognised in the "rights" section of this policy.

  • 4. WEBSITE TOOLS AND COMPLEMENTS


  • Pop-up WhatsApp
  • The website has a WhatsApp channel in order to allow communication with customer service. However, you should note that our provider applies its own privacy policy, so we recommend that you review your settings on the service and read the privacy policy carefully. You can access it by clicking here.

  • Google reCAPTCHA
  • We use the Google reCAPTCHA service to detect, based on legitimate interest, if the website is being used by bots, in order to protect the portal and prevent abusive and fraudulent practices, such as sending spam. You can access our supplier's privacy policy by clicking here.

  • Google Maps
  • We use Google Maps (API) in order to show you interactive maps directly on our website and to allow you to use its functions. For this purpose, you should note that when you use the service, Google will collect and store information about your use of the service. We inform you that the use of Google may involve International Data Transfers not based on an adequacy decision of the European Commission or on the provision of adequate safeguards, and therefore do not have an adequate level of protection in accordance with the provisions of the GDPR. For appropriate purposes, we inform you that this fact may entail certain risks for the protection of your personal data. Such risks may include the absence of an equivalent supervisory protection authority and/or equivalent data processing protection principles and/or data subject protection rights. Therefore we recommend that you first carefully read our provider's privacy policy by clicking here.

  • Google Analytics 4
  • As long as we have your consent, we will use Google Analytics for statistical purposes in order to understand how you interact with our website without Google personally identifying each visitor. For these purposes, you should note that Google Analytics 4 does not record or store IP addresses on any server, but uses an event and parameter based measurement model, which is the information it records on EU domains and servers.

    In this context, Google only collects granular data on approximate location and device characteristics. In addition, Google will only include estimated data from users who have consented to the use of identifiers.

    You can opt out of the Google Analytics Advertising Features either by going to https://support.google.com/analytics/answer/2700409?hl=es&ref_topic=9303474 ] or by installing the Google Analytics Opt-out Browser Add-on on your device using the following link: https://tools.google.com/dlpage/gaoptout/

    For more information, you can visit our provider's privacy policy by clicking here.

  • Youtube
  • Our website uses plugins of the YouTube platform with technology provided by Google. YouTube will only associate your browsing behavior with your personal profile if you are logged in to your account. You can prevent this by logging out. We recommend that you carefully read our provider's privacy policy beforehand by clicking here.

  • Stripe
  • As part of our services, we use the Stripe payment gateway to process financial transactions and ensure that your payments are made securely and efficiently. We recommend that you first review Stripe's privacy policy to understand how they handle your personal information by clicking here.


    5. DATA RETENTION PERIOD


    The personal data provided will be kept for as long as necessary to fulfill the purposes for which they were initially collected.

    Once the data are no longer necessary for the processing in question, they will be properly blocked to, where appropriate, make them available to the competent Public Administrations and Agencies, Judges and Courts or the Public Prosecutor's Office, during the limitation period for actions that may arise from the relationship with the client and/or the legally prescribed retention periods.

    Data blocking period:

  • THE CIVIL CODE.
  • Between 1 and or 5 years depending on the case, according to the provisions of articles 1964.2 and 1968.2 of the aforementioned legal body.

  • THE COMMERCIAL CODE.For 6 years, according to the provisions of article 30 of the aforementioned legal body. It applies regarding commercial information related to (invoices issued and received, tickets, corrective invoices, bank documents, etc.).
  • THE GENERAL TAX LAW.For 4 years attending to the provisions of articles 66 to 70 of the aforementioned legal body. It applies to information related to tax obligations.

  • 6. AUTOMATED DECISIONS AND PROFILING


    The website does not make automated decisions or create profiles.


    7. RECIPIENTS


    During the duration of the processing of your personal data, organization may transfer your data to the following recipients:

  • Judicial Bodies and Public Prosecutor's
  • State Security Forces and Bodies (Police)
  • Other competent public authorities or bodies, when the data controller has a legal obligation to provide the personal data.
  • If applicable, to those Data Processors that provide services to us.
  • Banks and Financial Institutions.
  • Courier companies for the delivery of the purchased product.

  • 8. INTERNATIONAL DATA TRANSFERS


    In compliance with the provisions of the European Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, the General Data Protection Regulation of the European Union and the Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, we inform you that, as a result of the suppliers used, the entity carries out the following international transfers of data to recipients established outside the European Economic Area (EEA):


    Foto


    We inform you that the afore mentioned International Data Transfers are not based on an adequacy decision of the European Commission or on the provision of adequate safeguards, and therefore do not have an adequate level of protection in accordance with the provisions of the GDPR. For all appropriate purposes, we inform you that this may entail certain risks for the protection of your personal data. Such risks may include the absence of an equivalent supervisory data protection authority and/or equivalent data protection principles and/or data subject protection rights.


    9. SOCIAL NETWORKS


    In order to let you participate in our activity, and so that you can be aware of our news, we inform you that LIGHTINGSPAIN SLU has created a profile in the Social Networks.

    All users have the opportunity to join our social networks or groups. However, you should be aware that, unless we request your data directly (for example, through marketing actions, contests, promotions, or any other valid way), your data will belong to the corresponding Social Network, so we recommend that you carefully read its terms of use and privacy policies, as well as, make sure to configure your preferences regarding the processing of data.

    Below, we detail the link to the privacy policy to the various Social Networks in which we have presence, so you can access at all times to privacy policies and configure your profile to ensure your privacy:

    Facebook: https://es-es.facebook.com/privacy/policy/?entry_point=facebook_page_footer

    X: https://twitter.com/es/privacy

    LinkedIN: https://es.linkedin.com/legal/privacy-policy

    Youtube: https://www.youtube.com/intl/ALL_es/howyoutubeworks/our-commitments/protecting-user-data/

    Instagram: https://privacycenter.instagram.com/

    Pinterest: https://policy.pinterest.com/es/privacy-policy


    10. RIGHTS


    Data subjects may request information and exercise at any time and completely free of charge, the rights of access, rectification and erasure, as well as to request that the processing of their personal data be restricted, to object to the processing, to request the portability of their personal data (whenever technically possible) or to withdraw the consent given, and if applicable, not to be subject to a decision based solely on automated processing, including profiling.

    To do so, you may use the forms provided by the organization, or send a letter to the postal address or e-mail address indicated above. However, you may be asked for your ID card or any other similar document in order to prove your identity, provided that this cannot be done by other less intrusive means.

    If you feel your rights have been violated with regard to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can file a claim with the competent Data Protection Supervisory Authority (Spanish Data Protection Agency), through its website: www.aepd.es

    In compliance with the provisions of Article 21 of Law 34/2002 of services of the information society and electronic commerce, if you do not wish to receive more information about our services, you can unsubscribe "If you do not wish to receive these emails, you can unsubscribe by sending an email to the following address hola@lightingspain.com with subject "UNSUBSCRIBE"


    11. DATA VERACITY/h2>

    The data subject guarantees that the data provided are true, accurate, complete and up-to-date; committing to report any changes by the channels enabled for this purpose and indicated in this policy. You will be liable for any damages, both direct and indirect, that you may cause as a result of the breach of this obligation.

    In the event that user provide data to a third party data, the user must declare that the consent of the interested parties has been obtained, committing to transfer the information contained in this clause exempting the organisation from any liability arising from failure to comply with this obligation.


    12. MODIFICATIONS AND UPDATE


    This privacy policy may be modified/updated according to the legal requirements established or in order to adapt this policy to the instructions issued by the Data Protection Supervisory Authority (Spanish Data Protection Agency), or changes to our website. For this reason, we advise users to periodically visit our Privacy Policy.

    If you have any questions about this policy, you can contact with LIGHTINGSPAIN SLU through the forms provided by the organization, or send a letter to the postal address or e-mail address referenced in the heading.

    Last review 03 de Junio de 2024

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