Tel: +34 963 01 86 86 - email@example.com - Customer Service: Monday -Thursday: 8:00 -18:00h Friday: 8:00 - 14:00h. ES
Tel: +34 963 01 86 86 - firstname.lastname@example.org - Customer Service: Monday -Thursday: 8:00 -18:00h Friday: 8:00 - 14:00h. - ES
REGULATION SALE ON LINE OF THE PLATFORM OF ELECTRONIC COMMERCE www.lightingspain.com
PARTICULAR CONDITIONS OF PURCHASE
The present conditions have been elaborated in accordance with the established in the Law 34/2002, of Services of the Information Society and Electronic Commerce; Law 7/1996, of January 15, on Retail Commerce Management; Law 7/1998 on General Conditions of Contracting; and Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, which will be applicable in those cases in which the Client is a natural person acting with a purpose not related to his commercial, business activity, trade or profession, or a legal person or entity without legal personality acting non-profit in an area outside a commercial or business activity and therefore bears the consumer and user status in the terms set forth in article 3 of the same, and as many legal provisions are applicable.
The Customer who purchases products through the platform admits having read the present conditions and expresses his full and unreserved adherence to each and every one of them.
The conditions described herein may be modified at any time at the request of LIGHTINGSPAIN, so these conditions will only be valid for each purchase or contract made by the Customer to which at that time are applicable. LIGHTINGSPAIN hereby informs the Customer that he must read the conditions in each purchase made through the platform.
The Customer may access these conditions at any time, without the need to buy a product through the e-commerce platform. Likewise, the Customer may store them in his computer system and, if necessary, obtain a physical copy by printing.
If you have any questions regarding these conditions you can contact us through the following email address email@example.com
1. IDENTIFICATION OF THE PARTIES
On the one hand, LIGHTINGSPAIN, S.L. (hereinafter LIGHTINGSPAIN), with address at Calle Dr. Fleming 6, Bajo Pta 1, 46004-Valencia, Spain, with Tax Identification Number (NIF) B98695786, registered in the Business Registry of Valencia, in the Journal: 799, Seat: 220, Volume: 9895, Folio 174, Inscription: 1, Sheet: V-163006, dated 12-01-2015, Telephone 963018686 email address firstname.lastname@example.org and address for postal notifications in Calle Dr. Fleming 6, Bajo Pta 1, 46004-Valencia, Spain.
And on the other, the Client, whose data are entered by him / herself on the registration form to make the acquisition of any product of the LIGHTINGSPAIN platform upon acceptance of these conditions.
2. PURPOSE OF THE CONTRACT
The purpose of the contract is to regulate the Particular Conditions of Purchase of the products of the companies associated with FEDAI that are marketed and sold through the electronic commerce platform lightingspain.com (hereinafter "the e-commerce platform" or "the platform").
The access to the information and contents of the platform is completely free, while the service of acquisition of products is onerous, specifying at all times the current prices of the product, freight rates and tax charges.
3. AVAILABILITY OF THE SERVICE
The products offered through the platform will be available in the national territory, including the Balearic Islands and international territory limited to the European Union (EU).
The contracting procedure will be carried out in Spanish and English, and LIGHTINGSPAIN may establish the possibility to carry out the contracting in other languages that may be specified.
4. PROCEEDINGS TO CONCLUDE THE CONTRACT AND PURCHASING PROCEDURE
Pre-registration orders: to place an order the Customer can pre-register. To do this, the Client must click on the legend "Login" at the top and follow these steps:
- Once the Account is created, the system will send to his e-mail address a welcome message with his account details.
- From the Customer Account he can manage his shipping and billing addresses, his orders, returns, discount coupons, gift list, and update his data.
- The payment and shipping data configured by the Customer will be selected by default when placing an order. He can add additional addresses, something especially useful for sending gifts or receiving orders in the office.
Direct orders without prior registration: In addition, the customer can place an order without prior registration. To do so, he will directly select the product, click on add to cart and process the purchase through the order form. In the order form the Customer will be asked for his express authorization so that LIGHTINGSPAIN can send him by e-mail commercial information related to the products commercialized by LIGHTINGSPAIN in relation to the decorative lighting sector as well as the products commercialized by the companies of that sector associated to FEDAI that commercialize their products through the platform if the Customer is interested in it and has checked the box enabled to that effect.
Selection of the product and procedure of purchase:
In order to facilitate the search to the users, the articles offered through the platform are classified by product type (ceiling, wall, table, foot, office lamps); by room (bedroom, bathroom, living-dining room, kitchen, corridor, outdoor and children's lamps) and by brand.
Once the client has accessed the platform, he can carry out a product search by type of product and by room or brand and will be shown various models together with a brief description of the product and the selling price.
By selecting one of them, the user will be able to see the reference model and if he wishes he will be able to add it to his "Shopping Cart" indicating the number of product units that he wishes to acquire, for which he only has to press the button "Add to Cart" that he will find to the right of each article.
The Customer will then access a screen with the information on the forms, terms, and delivery costs. If there are several options, the Client may choose the medium he considers most appropriate.
Subsequently, the Customer will access the payment screen in which he can indicate the payment method chosen from among those offered by the platform.
Finally, the Customer can confirm the order with payment obligation by clicking on the "Buy now" icon in view of the complete information on the total cost of the order including applicable delivery charges and taxes. If the order is processed correctly a message will appear on the screen indicating that it has been so and the Customer will receive an email at the address indicated with the confirmation and all the information associated with the order placed.
In case of doubt or question he can contact our Customer Service through the number o +34963018686 and address Dr. Fleming 6 street, Bajo Pta 1º 46004-Valencia, Spain. E-mail: email@example.com
Method of payment, shipping and delivery charges
The payment of the selected products will be made through the payment systems available in the platform such as credit card, PayPal and bank transfer, being the modality of payment option chosen by the Customer. Payment must be confirmed by the corresponding bank.
The Customer must also select the preferred shipping method for each order, taking into account that in each case he must pay the additional shipping costs that correspond according to the information provided during the purchase process.
LIGHTINGSPAIN will deliver through an air or land courier service. The delivery time will be indicated to the customer at the time of purchase. Once the order has been shipped, he will receive an email indicating the shipping company and the tracking number of the shipment. The goods sealed and properly protected will be delivered to the address indicated by the Client, except [Saturdays, Sundays, and public holidays] .
LIGHTINGSPAIN is not responsible for any delays, due to causes beyond its control, in the delivery of the order.
Once the goods have been received, the Customer must check their condition at the time of delivery. In case he does not receive them properly sealed he must refuse delivery. If it is possible, and without prejudice to the legally valid guarantees, he must try to open the merchandise in the presence of the agency responsible for transport and if he sees something in poor condition, have it recorded on the delivery note adding your signature.
If you are not in the place indicated for the delivery when the order arrives, they will leave you a notice and the transport agency will contact the Customer to arrange another moment of delivery or to manage its collection by the Customer in the place indicated for this purpose.
5. CONTRACT FORMALIZATION
To place an order, the Customer must follow the online purchase procedure described in section 4 of these conditions and click on "Process Order" and confirm the purchase by payment by accessing "Buy now". This does not mean that the order has been accepted, since all orders are subject to our acceptance, which will take place once the payment has been confirmed by the corresponding entity. Once the payment has been confirmed, LIGHTINGSPAIN will send a message to the Customer confirming that the order has been received together with the indication of immediate delivery of the product, if it is in stock, or failing this, the manufacturing period.
The Customer is informed that all orders for products that are made through the platform are subject to availability. In this regard, if there are difficulties in supply, or if no items remain in stock, LIGHTINGSPAIN will contact him to reimburse any amount that may have paid the Customer, without undue delay.
6. VALIDITY OF THE PURCHASE PROCEDURE AS A PROOF OF ACCEPTANCE AND PERFECTION OF THE CONTRACT
Both parties - LIGHTINGSPAIN and the Client - expressly declare that the fact of following electronically all the steps described in point 4 for the purchase process, supposes the integral and express acceptance of the present particular contracting conditions, understood enough to contract.
7. PRICE AND OFFERS
The prices of the products that the Customer can buy through the platform will always be published next to each product and will be shown in Euros. LIGHTINGSPAIN publishes both the price of each unit of product, the subtotal, the amounts of taxes that are applicable to each product according to the current legislation, as well as the expenses derived from the shipment or any others that affect the Customer. In any case, LIGHTINGSPAIN will provide the Customer with the price disaggregated during the purchase process, allowing the Customer to know the exact amount of the product and the other concepts indicated above.
Likewise, LIGHTINGSPAIN makes it clear that the Offers, Promotions and Discounts that appear on the platform will be conditioned and limited to the product on which they are announced, to the period of time that is established, as well as to the remaining conditions that, unilaterally , LIGHTINGSPAIN decides to establish. In any case, LIGHTINGSPAIN will clearly, visibly, and expressly indicate the aforementioned information in order that the Client can distinguish and understand the Offer, Promotion or Discount.
8. METHOD OF PAYMENT
The method of payment will be the one that the Customer chooses when ordering, among the methods of payment allowed by LIGHTINGSPAIN. The Client may choose to pay by credit card, by PayPal or bank transfer. The card with which the payment is made must be owned by the Customer who has purchased the LIGHTINGSPAIN product. In case the credit card holder and the Client are different persons, it is an inexcusable requirement that the purchase is made by the cardholder. For such purposes, LIGHTINGSPAIN is exempt from any liability arising from breach of this clause, LIGHTINGSPAIN not responding of the purchase made by a Customer with the card owned by a third party.
Payment by card will be made through a SSL secure payment gateway belonging to STRIPE, Inc; PAYPAL (Europe) S.à r.l. et Cie., S.C.A. (R.C.S. Luxembourg B 118 349) under a protocol and encryption that guarantees the security of the data issued by the Client. On the other hand, the payment through Stripe, PayPal, guarantees the confidentiality of the data of the Customer's card. In the case of making a payment by credit card through any of these means of payment from an account not registered, the order will not be sent until the identity of the holder of the card with which the order was made has been verified.
In this sense, LIGHTINGSPAIN is exempt from all responsibility in relation to the confidentiality and security of the information and data provided by the Client in the payment of his purchases through the platform through the systems provided, to the extent that the processing of such information and data is not exclusively under the control of LIGHTINGSPAIN but of the third-party providers of financial intermediary services.
9. SHIPPING COSTSDepending on the amount of the order and method of shipment chosen by the Customer, the transportation will be free or he will have to pay the additional shipping costs that correspond according to the information provided during the purchase process.
10. PRODUCT DELIVERY
LIGHTINGSPAIN will deliver through an air or land courier service. The sealed and properly protected merchandise will be delivered at the address indicated by the Client, except [Saturdays, Sundays, and public holidays] .
The product will be sent to the address expressly provided by the Customer in the form that is completed to make the purchase through the platform. Therefore, the Customer is requested to verify, prior to the formalization of the purchase, that he has correctly entered his contact information. In this sense, LIGHTINGSPAIN is exempt from any liability in the event that the delivery of the product cannot be executed or is delayed due to inaccurate or incomplete data, in the absence of the Customer or in case of Force Majeure. "Force majeure" shall mean all causes that could not have been foreseen or that, even foreseen, were unavoidable and that result in the non-fulfillment of any of its obligations. These include, but are not limited to, strikes, whether of its own workers or of workers from outside, insurrections or revolts, as well as norms dictated by any civil or military authorities, natural disasters such as earthquakes, floods, rays or fires, wars, lockouts or any other situation of force majeure.
The Customer is reminded that any transportation and delivery expenses derived from the purchase of a product through the platform will be indicated and, if applicable, charged exclusively at the time of purchase through the platform.
11. RIGHT TO GIVE UP THE PURCHASE
The Client may exercise his right of withdrawal in accordance with the provisions of the General Law of Consumers and Users, leaving without effect the contract concluded between the Client and LIGHTINGSPAIN without having to justify his decision and without penalty of any kind.
The Client has a period of 14 calendar days to exercise his right of withdrawal from the moment he receives - at the address that appears on the return label that he will find in the space "my account" of lightingspain.com - the product purchased through the platform. In this case, LIGHTINGSPAIN will refund the price paid for the product in accordance with what is stated in the Policy of Changes and Returns.
In order to effectively exercise his right of withdrawal, it is a prerequisite that, before the expiration of the withdrawal period, the Client notifies LIGHTINGSPAIN of his decision to withdraw from the contract through the space "my account" of lightingspain.com. If he uses this option, we will notify him without delay, by e-mail, of the receipt of said withdrawal.
He can also do this by email to firstname.lastname@example.org If he chooses to do this, he must notify us of his name, his full address, invoice number, his telephone number, and his e-mail address, as well as his decision to give up the purchase through an unequivocal statement. To do so, he can use the template of withdrawal form that appears in the platform, which can be downloaded and sent electronically to LIGHTINGSPAIN.
In cases in which the Client chooses to notify the exercise of this right through the form template made available to him by LIGHTINGSPAIN on the platform and / or any other unequivocal statement sent to the contact addresses of the platform, LIGHTINGSPAIN will notify him promptly by e-mail of receipt of said withdrawal and inform him of the essential requirement to deliver the product to the courier company within 14 days. In any case, it is up to the Client to prove that he has exercised his right of withdrawal in accordance with the provisions of these particular conditions. It is recommended to the Client that, prior to completing the template of right of withdrawal, carefully read the information in the template of withdrawal and which explains to the Client how to complete it and the requirements for the exercise of the right of withdrawal becomes effective.
The Client who exercises the right to withdraw from the purchase contract must return the products under the same conditions in which they were received, including all documents and original packaging of the products. In any case, the Customer will be responsible for the decrease in value of the goods resulting from a manipulation of the same other than that necessary to establish their nature, characteristics or operation. Said decrease in value will be deducted from the amount that corresponds to reimburse the Client that exercises the right of withdrawal, reason why the Client must be careful while the articles are in his possession. Custom items may not be subject to changes or returns.
The Client is reminded that failure to exercise the right to withdraw within the established time limit shall not be an obstacle to the subsequent exercise of actions of nullity or termination of the contract when they proceed according to law.
12. POLICY OF CHANGES AND RETURNS
Returns in exercise of the right to withdraw from the purchase:
If the Customer wishes to withdraw from the purchase contract within 14 calendar days from the receipt of the purchased item, after notifying LIGHTINGSPAIN, he must deliver to the courier company or return the product by his means to the address indicated on the delivery note on the return label you will receive by mail as a confirmation by LIGHTINGSPAIN of his notice of withdrawal.
The return of the product must be carried out within the maximum period of 14 calendar days from the date he communicated his intention to withdraw from the contract through any of the means indicated in the previous section Right to withdraw from the purchase.
In any case, the Customer must deliver the goods in the same package in which he received them.
Once the article has been received by LIGHTINGSPAIN and after examination, it will be communicated to the Customer if he is entitled to the repayment of the amounts paid, which will take place provided that the value of the product has not diminished as a result of manipulation other than that necessary to establish its nature, its characteristics or its operation. If so, the return will be made as soon as possible and, in any case, within the term of 14 calendar days from the date on which the Customer notified his intention to withdraw, provided that the product has been received by LIGHTINGSPAIN within that period . Otherwise, LIGHTINGSPAIN will retain the refund until it receives the product and verifies that it is in perfect condition. We will proceed to make such reimbursement using the same method of payment used by him for the initial transaction, including delivery costs (with the exception of the additional costs resulting from the choice of a different mode of delivery than the less expensive mode of ordinary delivery we offer). The refund will be made without undue delay within 48 hours from the date the product was received by LIGHTINGSPAIN, S.L. and after checking that it is in perfect condition. Transport can be arranged by Lightingspain on behalf of the customer or the customer can send the product to us at his own expense to the address on the return label in the "my account" space on lightingspain.com. If the return transport is handled by lightingspain, this cost will be deducted from the total return amount.
The Client will be responsible for the decrease in the value of the goods resulting from a manipulation of the same other than that necessary to establish their nature, characteristics, or operation. Said decrease in value will be deducted from the amount that corresponds to reimburse the Client who exercises the right of withdrawal. Custom items cannot be returned.
The products must be in the same condition in which they were received, including all documents and the original packaging of the products. The product will not be refunded if it has been used or if it has suffered any damage.
In case of doubt, the Client may contact LIGHTINGSPAIN through the Customer Service by phone +34 963018686 or email email@example.com
Change of articles:
The customer must return the purchased product in the same deadlines, terms and with the same conditions as those indicated for the exercise of the right of withdrawal and, after that, proceed to a new purchase.
Returns of defective products and other guarantees:
In accordance with current consumer legislation, LIGHTINGSPAIN will respond to Customers, who are consumers or users in the terms defined in the aforementioned legislation, of nonconformities that manifest within a period of two (2) years from delivery.
The guarantee applies as long as the product is used under normal operating conditions determined by the manufacturers. Deficiencies caused by negligence, shock, accident, improper use or manipulation, use of non-recommended aggressive or cleaning products and unauthorized repairs, as well as normal wear and tear, are excluded from the warranty.
In those incidents that justify the use of the guarantee, we will opt for repair, replacement of the item, rebate or return, in the legally established terms.
Notwithstanding that LIGHTINGSPAIN recommends to the Client that he addresses directly to the manufacturer, it is guaranteed to the Client that he may exercise the rights recognized in this clause directly before LIGHTINGSPAIN, for which he must follow the following instructions:
If at the time of delivery the Customer considers that the product has a tare or defect, he should contact LIGHTINGSPAIN immediately through Customer Service at the telephone number +34963018686 or by e-mail to firstname.lastname@example.org providing the product information, as well as of the damage suffered, where he will be informed how to proceed.
The product may be returned by delivering it at the address indicated by the Customer to a courier sent by LIGHTINGSPAIN. LIGHTINGSPAIN will carefully examine the returned product and will notify the Customer by e-mail within a reasonable time if the return or replacement thereof is applicable. The return or replacement of the article will be made as soon as possible and, in any case, within thirty (30) calendar days following the date on which we send him an e-mail confirming that it is appropriate to return or replace the non-conforming article.
The amounts paid for those products that are returned because of a tare or defect, when it actually exists, will be fully refunded, including delivery costs incurred to deliver the item to the Customer and the costs incurred by the Customer to return it to LIGHTINGSPAIN. The refund will be made in the same method of payment that was used to pay the purchase.
The rights recognized by current legislation are safeguarded.
Individuals or legal entities, public or private, acting directly or through another person on their behalf or following their instructions, with a purpose related to their commercial, business activity, trade or profession, shall not be considered as consumers and users. In these cases, LIGHTINGSPAIN will grant to Customers who do not have the condition of consumers and users a guarantee of six (6) months in the same terms as those indicated in this section for consumers and users.
13. FILING OF CLAIMS
The Client may submit to LIGHTINGSPAIN his complaints and claims, or request information about the products offered or purchased, through the following channels:
- By writing to the following postal address: Lightingspain, S.L.U. Dr. Fleming 6 Street, Pta. 1, 46004-Valencia, Spain
- Calling the following number: +34963018686
- Sending an email to the following address: email@example.com
Once a claim has been submitted through the contact form, LIGHTINGSPAIN will deliver or send to the Client a written proof, on paper or by e-mail, to ensure that the claimant is aware of the filing of his complaint and claim, as well as the date of the same.
LIGHTINGSPAIN will respond to the Client as soon as possible and in any case within a maximum period of one month from the filing of the claim. If the claim was not resolved within that period and LIGHTINGSPAIN adhered to an out-of-court dispute resolution system at that time, it will provide the consumer with the corresponding information about that system and the conditions of access to it. All this without prejudice to the possibility of bringing legal actions that may be relevant.
LIGHTINGSPAIN makes available to its Clients in the platform a template of claims sheet that can be used by them in case of request via e-mail to submit their complaints and claims, without prejudice to the possibility of using the official templates they consider appropriate.
14. WRITTEN COMMUNICATIONS
The information or communications that LIGHTINGSPAIN sends to the Client will be in writing. The Client agrees that communications with LIGHTINGSPAIN are electronic. For contractual purposes, the Client agrees to use this electronic means of communication and acknowledges that any contract, notification, information and other communications that LIGHTINGSPAIN sends electronically complies with the legal requirements to be in writing. The notifications that the Client sends should preferably be made to the contact addresses published in these conditions and in any case subsidiarily in the platform.
15. DATA PROTECTION
In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter RGPD) and other regulations in force on the subject, LIGHTINGSPAIN informs the Client of its data protection policy in relation to the processing of its data for the management of purchases:
Identification and contact details of the entity responsible for the processing
The entity responsible for the treatment of the personal data carried out through the web site is LIGHTINGSPAIN, S.L., (from now on LIGHTINGSPAIN).
Contact postal address: Calle Dr. Fleming 6, Bajo Pta 1, 46004 Valencia, Spain
Contact e-mail address: firstname.lastname@example.org.
Channels for collecting personal data
LIGHTINGSPAIN may collect personal data from the Client through this site by means of the data collection forms published on the web site, customer service telephone numbers published on the site and e-mail.
Accuracy and veracity of personal data
LIGHTINGSPAIN will take into account that, the data provided by the Client in its registration process and/or order for the purchase are true, current and exact and correspond to its own identity, being forbidden to the Client to provide inexact or incorrect data as well as third parties. In addition, the Customer is obliged to keep the data updated and accurate and may exercise their rights to do so.
Obligation to communicate personal data
The communication of personal data is a legal and contractual requirement necessary to formalize the purchase process and consequently, the Customer is obliged to provide the personal data to LIGHTINGSPAIN being informed that otherwise the purchase process cannot be carried out.
Legal basis and purposes of the processing of personal data
On the legal basis of the contractual relationship with the Client and the fulfilment of legal obligations, LIGHTINGSPAIN will carry out the processing of the Client's personal data for the following purposes.
To carry out the management of the online purchase, which includes authenticating the identity of the user, processing his order, collecting the price and delivery of the product, collection and management of waste, management of guarantees, returns and right of withdrawal, customer service, discount vouchers as well as any other purpose derived directly or indirectly from the carrying out of an online purchase through the platform, such as the postal or electronic sending of communications and documentation related to the contractual relationship.
Accounting, fiscal and administrative management and invoicing.
Sending and receiving communications related to the process of buying and selling a product.
Management of claims.
Based on the consent of the Customer given by checking the corresponding box for the sending of commercial advertising communications, the processing of your personal data will be carried out, for the following purposes:
Sending commercial and advertising communications to the contact e-mail addresses indicated by the Client in each case, which includes information about offers and promotional campaigns of the products commercialized by LIGHTINGSPAIN in relation to the decorative lighting sector as well as the products commercialized by the companies of that sector associated to FEDAI that commercialize their products through the platform if the Client is interested in it and has marked the box enabled to that effect.
Based on the legitimate interest according to the current regulations, in case the Client opposes and/or revokes his/her consent through any of the means enabled to that effect, to LIGHTINGSPAIN sending him/her commercial and advertising communications, offers and promotions of its products, LIGHTINGSPAIN will process his/her personal data in order to keep the minimum essential data for the purpose of not sending commercial and advertising communications.
Recipients of the personal data
Based on the fulfilment of legal obligations, the personal data of the Customer will be communicated to the competent authorities and public administrations for the purpose of the matter as well as to judicial bodies, in particular for the fulfilment of tax obligations as well as for the attention of requirements and requests for information. On the legal basis of the contractual relationship, the data may be communicated to the financial entities managing the collections and payments as well as to the transport entities contracted to manage the delivery of the products purchased.
Furthermore, third party service providers with the category of data processors may process and access the personal data with the purpose of providing services that support the data processing tasks carried out by LIGHTINGSPAIN, always by order of LIGHTINGSPAIN and after signing a contract of order of processing with sufficient guarantees of security, confidentiality, return or destruction of data and compliance with the instructions given by LIGHTINGSPAIN to carry out the processing. In these cases, the following entities are involved: computer service providers, tax consultancy and web hosting service providers.
International data transfers
In case the Client authorizes the sending of commercial communications, his/her personal data are subject to an international transfer to The Rocket Science Group, LLC, a company adhering to the privacy shield agreement, which will process them for the provision of the hosting service and the sending of the communications under the protection of the appropriate guarantees constituted by the formalization of a contract of assignment of processing in accordance with the provisions of the RGPD.
Period of conservation of personal data
The personal data will be kept for as long as the processing continues and is necessary for the indicated purposes and upon its completion it will be kept in compliance with legal obligations for the periods established in the applicable regulations.
Exercise of rights
Any Client has the right to request LIGHTINGSPAIN to exercise the following rights
Withdrawal of consent for data processing, without affecting the lawfulness of processing based on consent prior to withdrawal.
Opposition to the processing of personal data for profiling.
In order to exercise any of these rights, the Customer must send a letter to LIGHTINGSPAIN, indicating the right he is exercising and enclosing a photocopy of his national identity card, to the following addresses
Contact postal address: Calle Dr. Fleming 6, Bajo Pta 1, 46004 Valencia, Spain
Contact e-mail address: email@example.com.
Right to complain to the supervisory authority
In addition, any Customer may file a complaint with the Spanish Data Protection Agency by contacting www.agpd.es or at the following address C/ Jorge Juan, 6. 28001 - Madrid, and/or by telephone 912 663 517.
Before making such a claim, you may request the attention of LIGHTINGSPAIN's data protection manager through firstname.lastname@example.org.
Other rights of the Client in the field of e-commerce and electronic commercial communications
In addition, the Customer who has expressly authorized or requested the sending of commercial advertising communications, newsletters, news related to the products commercialized by LIGHTINGSPAIN in the decorative lighting sector as well as the products commercialized by the companies of that sector associated to FEDAI that commercialize their products through the platform, By checking the box provided for this purpose, under Articles 21 and 22 of the Law on Information Society Services and Electronic Commerce, you have the right to oppose the processing of your data for promotional purposes for the receipt of commercial communications and advertising, as well as the right to revoke the consent given for this purpose at any time by simply notifying your intention.
To this end, the Client may address his or her request to the following e-mail address: email@example.com.
16. APPLICABLE LAW, JURISDICTION AND EXTRAJUDICIAL SETTLEMENT OF CONFLICTS
These particular conditions are governed by Spanish law.
In the cases where the user acts in his condition as a businessman with a profit motive and a purpose related to his commercial activity, business, trade or profession, he expressly renounces to the jurisdiction that could correspond to him and submits himself expressly to the Courts and Tribunals of Valencia (Spain) to solve any controversy that could arise in the interpretation or execution of these contractual conditions.
In cases where the user is a consumer in accordance with Article 3 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws (General Law on Consumers and Users), either individuals acting for purposes other than their commercial activity, business, trade or profession, or in the case of legal persons and entities without legal personality acting on a non-profit basis in a field unconnected with a commercial or business activity, the Courts and Tribunals of the consumer's and user's domicile shall apply.
Likewise, and in these cases, where the user is a consumer in accordance with the General Law on Consumers and Users, by virtue of the provisions of Regulation (EU) No. 524/2013 of the European Parliament and Council of 21 May 2013, on the resolution of online consumer disputes, the user is informed that, he may resort to the "Online Platform for Dispute Resolution" developed by the European Commission, in order to try to resolve out of court any dispute arising from the provision of services by LIGHTINGSPAIN.
To access the "Online Platform for Dispute Resolution" you can do it through the following link: http://ec.europa.eu/consumers/odr/