GENERAL TERMS AND CONDITIONS

The conditions stipulated below shall come into force between the parties only when the seller has confirmed the order and sent to the buyer all the conditions set forth.

IDENTIFICATION AND CONTACT DETAILS OF THE OWNER

LIGHTINGSPAIN SLU (hereinafter, LIGHTINGSPAIN) with NIF B98695786, domiciled at C/ DOCTOR FLEMING Nº 6 PUERTA 1 (46004 VALENCIA), registered in the Mercantile Registry of Valencia, in Journal: 799, Entry: 220, Volume: 9895, Folio 174, Inscription: 1, Page: V-163006, operates through the website www.lightingspain.com in Spain and abroad.

You can contact the Owner through the following means:

Customer service number: 963018686

WhatsApp Business: 673476248

Email: hola@lightingspain.com

COVERAGE OF OUR PRODUCTS

The use of this web platform, as well as any transaction carried out through it, is considered to be conducted in Spain and, therefore, is subject to the current Spanish laws and regulations, without prejudice to the applicable legislation according to the consumer's status.

These General Conditions are intended to establish the regulatory framework for the conclusion of the Contract. These conditions will be supplemented, where appropriate, by the corresponding Spe-cific Conditions.

As a Consumer, the Contract entered into is governed by Royal Legislative Decree 1/2007 of No-vember 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter referred to as TRLGDCU).

PROCEDURE FOR CONTRACTING. HOW CAN I BUY ONLINE?

In order for you to access the products offered by LIGHTINGSPAIN and make a purchase, you will need to provide your personal data voluntarily and freely. It is informed that, in accordance with the requirements of art. 27 of Law 34/2002 on Information Society Services and Electronic Com-merce, the contracting procedure will follow the following steps:

1. Click on the product you wish to select and press the "Add to Cart" button. (The cart is lo-cated at the top right of the page).

2. If you wish to continue shopping, click the "Continue shopping" button; otherwise, click "Pro-ceed to Checkout".

3. Once you have selected the products you wish to purchase, as well as the number of units, color configuration, material, and light source (if applicable), you can either log in or create an account to complete the order, or if you prefer, make your purchase without registration, as a guest. Click on "Proceed to Checkout".

4. Next, you will need to provide us with your personal data. On the same screen, you have basic information on data protection, as well as access to the second layer of information (detailed information on the privacy policy).

5. On the same screen, you must indicate a delivery address and the chosen shipping method.

6. To the right, you have the cart summary with the selected products, price, taxes, shipping costs (if applicable).

7. You also have a form available to inform us of any comments we should consider for ship-ping.

8. Finally, you must select the desired payment method and confirm your purchase by clicking the "ORDER WITH OBLIGATION OF PAYMENT" button.

Before the aforementioned button, you will see an informative clause on data protection, as well as access to the second layer of information (detailed information on the privacy policy) and access to these Terms and Conditions.

To process your purchase, you must read and accept both the Privacy Policy and these General Terms and Conditions of Contract, which will govern the contract made. You can download the General Terms and Conditions of Contract, if you wish. Additionally, you can opt to receive com-mercial information and the invoice in electronic format.

LIGHTINGSPAIN informs that the electronic document that formalizes the contract will be correc-tly archived, ensuring that said document is accessible to the user. For these purposes, the user may request it from their client area or through the contact methods provided in our Customer Ser-vice.

Technical Means for Error Correction:

The user has technical means provided by LIGHTINGSPAIN during the contracting process to identify and correct possible errors in data entry. In case of identifying any error in data entry, the user can follow these steps:

PRODUCT INFORMATION

The product descriptions provided on our portal are based on the LIGHTINGSPAIN product cata-log. The products showcased on our website are carefully selected from our collection. We have paid special attention to accurately display the colors and features of our products. However, due to variations in monitor quality or resolution, it is important for users to carefully review the product description on the purchase page, as it is not subject to such contingencies.

Additionally, we will indicate the stock availability of the product for more complete information. In the event of an error where a product is shown as available but is not after purchase, LIGH-TINGSPAIN will inform the user of this situation according to our "RETURNS POLICY - Out of Stock" section.

PRICE INFORMATION

The price of each product will be as indicated on our website at the time of purchase, and they will be expressed in Euro (€). Unless stated otherwise, product prices displayed on our website include legally applicable taxes (Spanish VAT).

For the rest of Europe, the percentage corresponding to the country of destination within the European Union (EU) is applied.

Additionally, shipping costs and applicable taxes will be itemized at the time of purchase, on the payment screen, so the user can precisely know the final price of the product and understand its composition.

It is important to note that prices may change at any time, although such modification will not affect orders that have already been placed.

Our aim is to maintain a transparent relationship with our customers and address any errors fairly and efficiently. Therefore, while we strive to ensure the accuracy of all prices on the page, we re-cognize that occasional errors may occur. In the event of a manifest error in the price of any pro-duct you have ordered, which can be effectively proven, we commit to immediately inform you. In such a situation, we will provide you with the option to reconfirm your order at the correct price or, alternatively, to cancel it if you prefer, prior to the order confirmation sent to the provided email address, at which point the contract will be duly perfected, in accordance with applicable regula-tions.

PROMOTION OF SALES

The following activities will be considered as sales promotion activities:

In all cases where our entity carries out any of the above sales, the advertisement will specify their duration and, if applicable, the special rules applicable to them. The duration of each sales period will be freely decided by the Entity.

In the case of items with a reduced price, the previous price will be shown alongside the reduced price, unless it concerns items put on sale for the first time.

If the advertised sales do not include the information stated in the previous paragraphs, it will be understood, as indicated in these conditions and in this section, that the price may vary according to demand, not responding to a specific period or promotion. In other words, they will be recommen-ded retail prices (RRP).

In the case of sales with a gift or incentive, this may be delivered within the period determined by the sale, not exceeding the deadline established in each Autonomous Community, which in any case will not be longer than three months from the expiration date of the promotion.

SHIPPING COSTS

At LIGHTINGSPAIN, we strive to provide the best possible service, including a transparent and fair shipping policy. Below, you will find detailed information about our shipping policies:

Free Shipping

Standard Shipping Costs

Additional Information

Shipping costs and policies are subject to change, and any updates will be reflected on our website.

For specific inquiries or special shipping requests, please contact our customer service team.

CUSTOMS INFORMATION

If the delivery address for the product is outside the EU, you may be required to pay import duties and taxes, which will be charged to you when the package reaches its destination. Any additional amount due to customs clearance will be your responsibility. As an importer, you must comply with all applicable laws and regulations in the country where you receive the order. Please note that in-ternational shipments are subject to inspection and opening by customs authorities.

PURCHASES FROM ABROAD

To deduct VAT from international invoices, it is essential to provide the National Identity Document or Passport number.

Shipping costs, applicable taxes, and other surcharges and fees will be itemized at the time of pur-chase (payment screen), so the user can know exactly what the final price of the product is and how it is composed.

It is possible to estimate and charge a deposit for import duties during the order processing. These funds will be used to pay import taxes to the appropriate authorities when your order has arrived in the destination country. The estimated amount of the import tax will appear on the summary page of your order. If this amount does not appear in your order summary, customs charges will be bor-ne by the recipient.

OFFER AND ACCEPTANCE

The contracting procedure and pre-contractual information are in Spanish. This is the language that will be used to carry out the contracting. In case it can be carried out in another language, it will be indicated before starting the contracting procedure.

PAYMENT METHODS INFORMATION

Payment for the price through the website is made at the time of purchase, and LIGHTINGSPAIN will send you a confirmation email of the purchase made, informing you of the expected date for the receipt of the product.

LIGHTINGSPAIN declares that it does not have access to, nor does it store sensitive data related to the User's payment method, except those strictly necessary for payment management. Only the corresponding financial institution processing the payment has access to this data for payment pro-cessing. Once the purchase process is completed, an electronic document is generated, formali-zing the contract, which the user can print.

LIGHTINGSPAIN reserves the right to cancel orders in accordance with these conditions. You can consult the cancellation reasons in the specific section that regulates them.

Payment Methods Available

1. [STRIPE] Credit or Debit Card: Visa, Visa Electron 4B, Visa Internacional, MasterCard, Amex, Maestro (No surcharge on the final price).

   If your payment method is a bank card, by clicking on "Buy and proceed to payment," you confirm that the credit card is yours. If you receive a notification that your card has been declined and you have verified that the card has not expired and that the information num-ber associated with your card does not contain any errors, you must first contact your bank to find out the reason for the rejection or lack of authorization. We do not store bank details.

2. PayPal. If you choose PayPal as your payment method, once the order is placed, no changes to the shipping address are allowed.
3. Bank Transfer.
4. Discount Coupons: Check specific coupon conditions by clicking. here.
5. Financing:

   Through the financial institution "ALMA," you can defer your payments in installments of 2 or 3 months, starting payment in the same month. Conditions of financing.

   Additionally, our establishment maintains commercial relationships with "PayPal," allowing our customers to defer payment of their purchases for a period of three months, with the first payment being made in the same month of purchase. Conditions of financing.

   In case you exercise your right of withdrawal within the fourteen days from the date of ac-quisition of a product through LIGHTINGSPAIN, please note that exercising this right will au-tomatically lead to the termination of the credit contract without imposing any penalty on the consumer, in accordance with Article 77 of Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users, as well as other complementary regulations.

Once the order is placed, the company will confirm your order within twenty-four hours (24 hours) following your request. These General Terms and Conditions of Contract will remain on this website and must be accepted by you before making payment.

How to Pay via Bank Transfer

If you have chosen bank transfer as the payment method, you have a maximum of 7 business days to make it. The order will begin to be processed once the company has confirmation of the deposit.

If, after the 7 business days, we have not received the deposit, we will proceed to cancel the order.

What Data Should I Use to Make the Bank Transfer?

It's very easy. Once this payment option is selected, the necessary data to make the payment are as follows:

Is It Safe to Enter My Credit Card Details on the Website?

As you can see in our security policy, our payment is secure using the indicated methods. Our On-line store has an SSL certificate that allows you to protect banking information transferred during the purchase process using encryption methods. Confidential payment data with credit or debit cards is transmitted directly and securely to the financial institution.

When making payment through a secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Then, it will connect with the is-suing bank, which will request the buyer to authorize the operation by means of a personal authenti-cation code. The transaction will only be carried out if the issuing bank of the credit card confirms the authentication code, and at that time, the charge will be made on the card. Otherwise, the tran-saction will be rejected.

My card has been declined, what can I do?

If you receive a notification that your card has been declined, you should first contact your bank to find out the reason. However, this circumstance may occur for several reasons:

1. The most common reasons for a payment being declined are related to payment security policies. When making a payment through a secure payment gateway, the system will au-tomatically verify that the card is enabled for Secure Electronic Commerce. Next, it will connect with the financial institution that issued the card, which will request the buyer to authorize the transaction using a personal authentication code. The transaction will only be carried out if the issuing bank of the credit card confirms the authentication code, and the charge will then be made to the card. Otherwise, the transaction will be declined.

2. The card may be expired. Check that your card has not exceeded the expiration date

3. Credit limits or fund retention. It's possible that the card's limit for purchases has been reached.

4. Incorrectly entered data. Review that you have filled in all the necessary fields with the co-rrect information.

In any case, your bank is the only entity that can provide you with the exact reason why a payment has been declined.

My card has been used fraudulently, what should I do?

You should notify LIGHTINGSPAIN via email or phone of any unauthorized or fraudulent charges on the card used for purchases on the website, as soon as possible, so that LIGHTINGSPAIN can take appropriate action.

INVOICE INFORMATION

The company generates invoices in electronic format provided you authorize it at the final moment of purchase. If you haven't checked the box authorizing the emission of electronic invoices, we will provide you with a paper invoice along with the shipment of the order, as this is the default format.

If you haven't authorized electronic invoicing but are interested in receiving it in this format, you can request it later through your user area if you're a subscriber to any of our company's products or services, or by writing to the email address provided in these conditions.

The invoice will be issued in the name of the natural or legal person placing the order, so you must ensure that the correct and complete buyer's information is provided.

No subsequent changes will be possible, except in cases of obvious errors in the provided data. In such cases, the user can request correction of the invoice within a period of 15 bu-siness days from its issuance.

LIGHTINGSPAIN advises that, to preserve data confidentiality, duplicate invoices will only be is-sued to the contract holder. No duplicates will be issued to third parties.

SHIPPING POLICY

Delivery Time

The delivery time depends on the product being acquired. Not all products are in stock, as some are made to order. In any case, we will indicate the estimated delivery time on the product page before you begin the purchase process. If, for any reason, the order cannot be delivered, we will notify you as soon as possible.

It's important to note that all mentioned deadlines are in business days and are subject to payment confirmation according to the selected method. In case of any delay in delivery, we commit to in-forming you without delay.

We inform you that product deliveries are not made on Saturdays, Sundays, national, regional, or local holidays.

Delivery Location

LIGHTINGSPAIN undertakes to deliver the product in perfect condition to the address indicated by you, which must be within Spain (including the Balearic Islands, the Canary Islands, Ceuta, and Melilla), as well as in the rest of Europe and abroad. To optimize the delivery process, the provided address must be one where delivery can be made during normal business hours.

LIGHTINGSPAIN assumes no responsibility when the product delivery cannot be made due to false, inaccurate, or incomplete data provided by the user, or when delivery cannot be made due to reasons beyond the shipping company, such as the absence of the recipient. In these cases, deli-very retries will be coordinated, or pickup alternatives will be provided where possible.

For orders in the Canary Islands, Ceuta, and Melilla, as well as outside the European Union, they will be made only by quotation. We will calculate the applicable taxes and transportation. To request a quote, you can write to us through the email hola@lightingspain.com, and we will attend to your request as soon as possible.

Transfer of Risk and Ownership

Delivery is considered made from the moment the product has been made available to the User or a third party indicated by him (other than the carrier) at the indicated delivery location. The risk of the products (including loss, damage, or theft) will be transferred to the User from the moment the product/products have been made available to him. However, if it is the consumer who arranges for the transport of the goods or if the carrier chosen is not among those proposed by the entrepreneur, the risk will be transferred to the consumer with the delivery of the goods to the carrier, without pre-judice to his rights against it.

Delivery Issues

If there is any discrepancy or visible problem with the order at the time of delivery, we recommend not accepting the delivery and noting it on the delivery note or the means used by the carrier. Ac-cepting the order with noticeable damage or visible defects could make it difficult to return it. However, in these cases, as well as in cases where defects are detected upon opening the packa-ge, you should contact us immediately via our email hola@lightingspain.com, providing your per-sonal information, order number, a photograph, and description of the discrepancy or problem. We will contact you as soon as possible to resolve the issue.

If you detect dents, scratches, dents, watermarks, missing package numbers, among others, it is very important that, depending on the damage, you refuse the order and indicate it to the delivery person, or if the damage is superficial, request the delivery person to note it on the delivery note. This will prove that the shipment has arrived in apparent poor condition. Take photos of the condi-tion in which the order is delivered and contact LIGHTINGSPAIN's Customer Service.

If the damages are not visible with the box closed, but upon opening the package, its content is da-maged, notify us within a maximum period of 24-48 hours from the receipt of the product, sending us appreciable photos of the damages so that we can manage the claim with the carrier.

We inform you that, sometimes, transport companies have their own conditions and may exclude furniture delivery in homes without an elevator or in conditions that excessively hinder delivery. If you live in a home with these characteristics, please inform us in advance so that we can coordina-te with the transport company and find the best possible solution.

Sale Without Installation and Liability

In the context of transactions carried out by LIGHTINGSPAIN, it is unequivocally stated that the lighting products marketed by this company are offered exclusively as individual units, without any type of installation service or assistance associated. Consequently, LIGHTINGSPAIN exempts itself from any liability arising from damages, losses, or any other costs that may arise from the installation of products purchased through its commercial channels.

LIGHTINGSPAIN assumes no responsibility for expenses related to installation, uninstallation, or any other expense or charge related to the assembly of the products sold. It is noted that, in accor-dance with applicable regulations, the costs and obligations arising from such installation services remain the sole responsibility of the buyer or third parties contracted for this purpose.

RETURN POLICY

Right of Withdrawal

Products not covered by the exceptions of art. 103

As an individual, you have a maximum period of fourteen (14) calendar days from the receipt of the product to return it.

Shipping costs associated with the return will be covered by LIGHTINGSPAIN as long as the amount exceeds €60 for Spain and Portugal, and €100 for the Balearic Islands.

For other countries, return shipping costs will be the responsibility of the customer, Re-turns are not free of charge; the customer assumes the cost of return transport. LIGH-TINGSPAIN facilitates the transport management, but passes the cost on to the customer. This cost is deducted from the amount of the return.

The right of withdrawal will not apply in the following cases, as well as in the other exceptions provi-ded for in article 103 of Law 3/2014:

Products made according to the buyer's specifications cannot be returned. If they have any manu-facturing defects, they will be repaired or exchanged, depending on the type of issue, but this will not be grounds for return.

How to proceed with a product return?

1. To exercise the right of withdrawal, the Customer must notify LIGHTINGSPAIN, C/ DOCTOR FLEMING Nº 6 PUERTA 1 46004 VALENCIA with CIF B98695786, email hola@lightingspain.com, and phone 963018686. The Customer can use the withdrawal form model found below and downloadable here.

2. You may choose to return the product yourself, however, for your convenience, "LIGHTINGSPAIN" offers the option of collecting the product by indicating the company respon-sible for it. The pickup time will depend on the carrier and always on business days.

3. If the amount reaches €60, we will manage the shipping costs (valid for Spain and Portugal). In the case of the Balearic Islands, if it exceeds €100, we will manage the shipping costs. For other countries, you will be responsible for the return costs, and under no circumstances will we accept returns sent carriage forward.

Once we have verified that the products you return meet all the specifications of the Returns Poli-cy, we will send you an email informing you that the return has been accepted.

Regardless of the payment method used by you, the refund will be processed as soon as possible but always within 14 days following the receipt of the product in our warehouses. In the case of ha-ving made the payment by bank transfer, to make the refund, you must attach a bank account number where we can make the deposit.

LEGAL WARRANTY

The User may exercise the legal warranty of THREE YEARS for products or services in accordan-ce with current regulations on consumer product warranties, as established in Royal Legislative De-cree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. In addition, LIGHTINGSPAIN undertakes to maintain the availability of repair parts and adequate technical service for a period of 10 years from the date the product ceases to be manufactured.

To use the warranty, it is advisable to keep some proof of purchase.

MINORS

LIGHTINGSPAIN directs its products exclusively to users over 18 years of age. Individuals under this age are NOT authorized to use our products and should therefore not send us their personal data. LIGHTINGSPAIN assumes no responsibility if minors attempt to access or use the product without authorization. For the appropriate purposes, parents or legal guardians are encouraged to supervise minors' online activities and ensure that they do not use this product without proper autho-rization.

CONFLICT RESOLUTION

Applicable Law and Jurisdiction

The relationship between LIGHTINGSPAIN and the Consumer/User shall be governed by current Spanish legislation. In accordance with Article 90.2 of the TRLGDCU, all disputes and claims aris-ing from this legal notice shall be resolved by the Courts and Tribunals of the consumer's domicile.

Complaint Forms

At LIGHTINGSPAIN, we are committed to ensuring the satisfaction of our customers and addres-sing any complaints promptly and effectively. If at any time you believe that your consumer rights have not been respected or have any complaints about our products or services, we offer you the possibility to request Complaint Forms.

You can make this request in the following ways:

Once we receive your request, we commit to providing you with the Complaint Forms as soon as possible and to providing you with all the assistance necessary to complete them correctly. Your opinion is important to us, and we will strive to resolve any issues or concerns fairly and transpa-rently.

Remember that we are here to help you and are committed to the quality of our products and servi-ces. If you have any additional questions or need more information, please do not hesitate to con-tact us. We will be happy to assist you.

Out-of-Court Dispute Resolution

In accordance with Article 14.1 of Regulation 524/2013 of the European Parliament and of the Council of May 21, 2013, on online dispute resolution in consumer matters, the consumer/user is informed that in the event of a conflict, they may resort to out-of-court online dispute resolution:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

Intellectual Property Complaints

LIGHTINGSPAIN respects the intellectual property of third parties. If you believe that your intellec-tual property rights may have been infringed, please inform us of this incident by email at hola@lightingspain.com, providing the following information:

Once we receive this information, we will proceed to analyze it and take appropriate measures in compliance with our policies and applicable law. We appreciate your cooperation in this process and are committed to addressing any intellectual property infringement claims diligently.

LEGAL NOTICE AND PRIVACY POLICY

For detailed information about the Owner of the product, as well as the legal terms and conditions of the operation of this website, and how we handle and protect your personal data, please visit the Legal Notice and Privacy Policy sections available on our website.

SECURITY POLICY

LIGHTINGSPAIN has obtained an SSL certificate for its website.

An SSL certificate allows for the protection of all personal and confidential information that may be handled on a website, regardless of the information being transmitted, such as from any of the website's contact forms to the server, or data entered for newsletter subscriptions or access to pro-tected areas, etc.

The website address will appear in green, activating the "https" protocol that allows for secure con-nections from a web server to the user's browser.

MODIFICATIONS

These General Terms and Conditions of Contract may be modified/updated in accordance with established legal requirements or updates to our policies. For this reason, we advise you to review these GTCC before proceeding to contract new products.

Date 03/06/2024