FAQ

GENERAL QUESTIONS

WHAT IS LIGHTING SPAIN?

Lighting Spain is the marketplace of the best lighting manufacturers in Spain. Lighting Spain is a multi-brand online shop, promoted by the Federation of Manufacturers, FEDAI, where the best Spanish lighting brands offer their products for sale to the end consumer and/or the professional buyer, created by the most international designers. The aim of this marketplace is both to offer our members a common platform, reducing the economic and personal effort to a minimum, and to reinforce them and ensure the end consumer, both private and professional, a wide range of products of the highest quality.

DO YOU HAVE A PHYSICAL SHOWROOM?

Currently we only have an online shop, but if you need more information or images of our products do not hesitate to contact us. We will be happy to help you.

WHY SHOP AT LIGHTING SPAIN?

At Lighting Spain we offer you the best quality on the market, as it is not just another online shop, but the online shop of the best national lighting brands. Therefore, many times the product is manufactured exclusively for you when you confirm the order and it comes directly from the warehouse of each one of them. In addition, at Lighting Spain we offer you a 15-day return period; that you can pay for your purchase in instalments, with no minimum or maximum amount; or that we attend to you on our telephone or chat in a personalised way. You will get the guaranteed minimum price and there will always be a real person behind your shipment to inform you of its status and solve all your doubts and problems.

WHICH BRANDS OR MANUFACTURERS CAN I FIND AT LIGHTING SPAIN?

Lighting Spain offers products from the following brands: A by Arturo Álvarez, ACB Iluminación, Agolar, AJP, ALG, Anperbar, Arkoslight, Aromas, Artesanía Joalpa, B. lux, Beneito & Faure, Bover, Copenlamp, Cordon, Faro, Fede, FOC, Leds C4, Lladró, LZF, Mantra, Mariner, Martínez y Orts, Massmi, Milan Iluminación, MYO, Nexia, Novolux Lighting, Pedret, Plussmi, Pujol Iluminación, Riperlamp, Tomás & Sáez, Vondom. Little by little, more brands that belong to FEDAI are joining the marketplace. If you are interested in any of them, please contact us. Also if you can't find the exact product you are looking for, but you know that it is in the manufacturer's catalogue.

HOW TO CONTACT LIGHTING SPAIN?

To contact us you can write to hola@lightingspain.com, call us on +34 963018686 or let us contact you by Whatsapp on +34 673476284. You will always be attended by a real person and as soon as possible.

WHAT IS FEDAI?

FEDAI, the driving force behind LightingSpain, is the Spanish Federation of Associations of Industrialists and Exporters of Decorative Lighting Fixtures and Fittings; this federation, which collaborates with ICEX Spain, Export and Investment, serves as a showcase for brands abroad, strengthening the sector and making the companies that form part of it grow. In addition, it also serves to support and promote the lighting sector nationally and internationally. All the manufacturers that you will find in Lighting Spain are part of the federation, and guarantee that the products have been designed in Spain. If you would like to join FEDAI as a company, please do not hesitate to contact us.

HOW DO I ADD MY COUPON OR DISCOUNT CODE?

When you checkout and before making the payment, there is a specific area where it says "Promotional code". You must write it respecting the upper and lower case of the code, and then click on "Add".

QUESTIONS ABOUT THE PURCHASE

WHICH ARE THE PAYMENT METHODS?

At LightingSpain you can pay in three different ways: Bank card, PayPal and Bank Transfer.

WHICH CURRENCY CAN I PAY?

From Lighting Spain, we offer payment in two currencies, both in Euros and British Pounds.

HOW DO I KNOW I HAVE CHECKEDOUT CORRECTLY?

When you complete your order, you will receive a confirmation of your payment.

On successful completion of your order, you will receive an automated email confirming that the transaction has been completed. Some banks or systems such as PayPal often send additional messages, by email or SMS. In the case of payment by bank transfer, the Customer Service department will send you a message to the email you have provided to confirm receipt of payment. LightingSpain is an online shop operated by people, and in all shipments we try to give the most personal treatment possible, so we will contact you from the very moment you make your purchase.

DOES THE PRICES INCLUDE VAT?

In the case of our website in Spanish and in shipments within the Spanish territory, all our products are shown with VAT added. In the case of the international web version (in English), the prices are without VAT, which will be added prior to payment and depending on the country to which the shipment is addressed.

IS IT SAFE TO BUY AT LIGHTING SPAIN?

Of course. All LightingSpain pages are under the protection of a SSL security certificate. In all cases, we work with expert entities in the treatment of financial data: in no case do we store your data, which remain encrypted throughout the process.

CAN I BUY BY PHONE?

Yes, you can buy either by phone by calling us on +34 963018680 or even via Whatsapp, contacting us on +34 673476284.

CAN I ASK FOR AN INVOICE?

When you register as a customer in the webshop, you will be able to download your invoices in your personal area automatically. Otherwise, you will have to request it after making the purchase from our customer service, who will be happy to provide it to you.

HOW DO I COMPLAIN A MISTAKE IN PAYMENT?

In case you detect any error in the payment process, please contact us so that we can solve it as soon as possible.

Q QUESTIONS ABOUT MY ORDER

WHEN WILL MY ORDER ARRIVE?

It depends on the model and brand, as each one has a different manufacturing period, which you can check in each product file. Being fully manufactured, orders have a shipping time of 24/48 hours for the peninsula. From Lighting Spain we take care to ensure the shortest possible waiting time and the greatest possible speed.

HOW TO SEE THE TRACKING OF MY ORDER?

When you place your order, we will send you a tracking number and a link so that you can check where your order is online at any time. If you have any questions, please contact our customer service department.

HOW MUCH DOES THE SHIPPING COST OF MY ORDER COST?

In the case of the Iberian Peninsula, orders over 60 € will enjoy free shipping (from 100 € in the case of the Balearic Islands). For orders below this amount, you will be charged a total of €10.29 for shipping costs. In the case of shipping abroad, it will depend on the weight and volume, as well as the country to calculate the shipping costs, which will appear prior to payment. You can check the minimum amount for free shipping at the following link: https://lightingspain.com/eu/free-shipping

ARE THERE ANY DISCOUNTS FOR LARGE VOLUME ORDERS?

Currently there is no automatic discount on large volume purchases. In case of a large order, please consult with our customer service, who will offer you the best price for your case.

WHICH COMPANY DOES LIGHTING SPAIN USE FOR SHIPPING MY ORDER?

Currently we ship with different companies, depending on the characteristics of each product. These are mainly Nacex, GLS, UPS and Rhenus, among others.

CAN I PICK UP THE ORDER AT A PHYSICAL SITE?

You can pick up your order at the branch of the transport company in charge of delivering your package or at our offices located at Carrer del Dr. Fleming, 6, 46004 València. If so, please indicate this in the comments of the order when you make your purchase.

CAN I PLACE ORDERS FROM ABROAD?

From the Lighting Spain web shop it is only possible to place orders to countries within the European Union, although by contacting our customer service and telling us your case if you want to make a purchase from a foreign country, we can assess your case and offer you the best rates.

HOW DO I KNOW IF MY ORDER HAS ARRIVED AT THE INDICATED DESTINATION?

When you place your order, we will send you a tracking number and a link to control the tracking, with which you can follow the status of the shipment at all times, and know when and where it has been delivered.

WHAT HAPPENS IF MY ORDER ARRIVES WHEN I'M NOT AT HOME?

The transport company will call you on the telephone number you have given us, will try to come by on more occasions, and will try to arrange another delivery day.

MY ORDER HASN'T ARRIVED, WHAT DO I DO?

If your order hasn't arrived, check the tracking to see what state it is in. If it is taking longer than usual, contact us to find out what has happened. At LightingSpain we monitor all shipments, and we keep an eye on your purchase every day.

HOW CAN I CHANGE OR MODIFY MY ORDER?

Once the order is placed and accepted, it cannot be changed automatically unfortunately. However, if you would like to modify it, please contact our customer service department, who will make the modification manually.

QUESTIONS ABOUT MY ACCOUNT

HOW DO I CREATE MY ACCOUNT?

To create an account in LightingSpain, you only have to click on the user icon at the top of the page

From there you will access a menu where you must fill in all your details and then click on: "Create an account"

Fill in the required fields: we will need an email address to send you notifications of your orders and a telephone number to contact you. Also give us an address; once you are registered as a user, you can add as many addresses as you want, and even specify a billing address other than the delivery address. At the end of the registration process, you have to accept the privacy policy, and we give you the possibility to sign up for our weekly newsletter.

I HAVE FORGOTTEN MY ACCOUNT PASSWORD

If you have forgotten your password, there is a link on the Login page to reset it. When you click on it, you will receive an email with instructions on how to change your password.

I HAVE FORGOTTEN MY ACCOUNT USER ID OR EMAIL

It is not possible to automatically reset or change your username or email address. If you do not remember the username or email address you signed up with and want to access your account, you must contact us by phone so that we can verify your identity and resolve the problem.

HOW CAN I CHANGE OR DELETE MY ACCOUNT DETAILS?

You will have to click on the user icon on the top right, and once you have logged in as a user, all the sections of your account (Information, addresses...) have an Edit button with which you can change or delete the data you have given us.

HOW DO I DELETE MY ACCOUNT DEFINITELY?

Unfortunately, for security reasons, the process of permanently deleting an account is not automatic, but should you wish to delete your account, please contact us.

ARE MY DETAILS AND DATA PROTECTED?

All your data is protected at all times. Lighting Spain treats your data in accordance with the regulations in force and guarantees your rights. You can see how we treat your data in our privacy policy.

QUESTIONS REGARDING RETURNS

HOW DO I RETURN AN ORDER?

To return an order, please contact us, indicating which order it is and the reasons for the return. If you created a user at the time of placing the order, you have a specific area called RETURNS where you can request a return, attaching images or other types of files.

WHICH DEADLINE DO I HAVE TO RETURN AN ORDER?

The deadline for requesting a return is 15 days from the time the order arrives at your home.

IS THERE A COST TO RETURN AN ORDER?

In the case of orders placed to the Iberian peninsula, Lighting Spain will assume all the return costs as long as the order is over 60€ (100€ in the case of the Balearic Islands). Otherwise and when the amount of the order is lower, the cost will be paid by the customer. The customer will also pay the return shipping costs for international shipments.

HOW LONG WILL IT TAKE TO GET MY MONEY BACK?

As soon as the company receives the product and checks its condition, the money will be refunded. It depends on the bank, but it usually takes around seven working days.

THE PRODUCT HAS ARRIVED BROKEN, DAMAGED OR DEFECTIVE, WHAT DO I DO?

If your order has arrived with a defect, contact us as soon as possible so that we can send you a new lamp and collect the damaged one. To speed up the process, please send us photographs of the condition of the product.

I HAVE RECEIVED A PRODUCT I HAVE NOT ORDERED

If the product you have received is not the one you ordered, please contact us and we will exchange it immediately. We will need as much information as possible (order number, shipment number, images of the product...) so that the transport company can locate your order.

QUESTIONS ABOUT PRODUCTS

WHAT IS THE PRODUCT WARRANTY?

All our products are guaranteed for 3 years (some have 5 years). All products sold at LightingSpain are designed in Spain, and have the CE guarantee: they are tested according to European Union standards. In the event that the product has a manufacturing fault, the response is quick and the after-sales service is carried out entirely from Spain.

WHEN IS THE GUARANTEE NOT APPLICABLE?

If the products are misused, or if they become unusable due to knocks or accidents. Natural or legal persons, public or private, who act directly or through another person on their own behalf or following their instructions, for a purpose related to their trade, business, trade or profession, shall not be considered consumers and users. In these cases, Lighting Spain will grant Customers who do not have the status of consumers and users a six-month guarantee.

DO THE LAMPS COME WITH BULBS INCLUDED?

Generally, the bulbs are included, however, you can check in the description of each product. Go to the product you are interested in and read the description; if it is not specified, you can ask us directly by contacting us.

DOES THE LAMPS COME WITH AN INSTRUCTIONS, INSTALLATION AND ASSEMBLY MANUAL?

All our products come with an instruction manual: however, these are devices that need to be handled by an installer, and as a general rule users contract this service to an expert person. If you would like details about the installation of your lamp, please contact us and we will provide you with all the information you need.

DO YOU PROVIDE PRODUCT ASSEMBLY?

From Lighting Spain, we do not provide a product assembly service, but we can indicate installers in your area, as well as companies that usually work with our brands to ensure their correct assembly.

CAN I REQUEST A CATALOGUE AT HOME?

At Lighting Spain we do not have physical catalogues, but you can subscribe to our newsletter in which you will receive exclusive offers, news and promotions. Also, by subscribing you will receive a €10 voucher to spend on your next purchase.

TECHNICAL INQUIRIES

WHAT IS THE COLOR TEMPERATURE?

The colour temperature is the colour of the light emitted by a bulb in 3 shades and is measured in degrees Kelvin.

On the one hand, we have warm light that is below 3200K. It serves perfectly to provide ambient light in the room and is assimilated to the light produced during sunrise. The warm light allows you to create more relaxing spaces and provides greater rest. It is normally used in living rooms, bedrooms or dining rooms.

On the other hand, when the temperature is around 4000K the light is considered neutral or natural, as it produces a feeling of freshness and cleanliness. It is light that allows us to be stimulated, and for that reason it is normally used where we start our daily routine such as the kitchen or the bathroom.

Finally, light above 5000K is converted into cold light and is often used in workplaces such as offices. This type of light helps to improve people's moods and enables better performance of employees. Cold light is optimal for studying or reading.

WHAT ARE LUMENS?

Lumens are used to measure the amount of light emitted by any light source. The more lumens a light bulb emits, the brighter the light source provides.

Previously, watts were used to make this type of calculation (the more watts, the brighter the light), but with the addition of LED lighting its use has been phased out, and now a 10W LED bulb sometimes gives less light than a 6W one.

In order to choose the right lumens for each room in the house, it is important to know that not all rooms have the same needs. It is important to know the activity that is going to be developed in each one of them, its form, height or color.

Generally, in the rooms, the most indicated is to provide about 300-400lm per square meter, in the corridor about 300lm/m and in a study room about 700-800lm.

WHAT IS THE IP OF A LAMP?

It is the degree of protection that a lamp has to different weather conditions. Not all the lamps are prepared to illuminate the areas outside our house, nor all of them can be installed in the bathroom because of the humidity that this area presents. For this, we use the standard model that indicates the degree of protection against water, humidity or dust. The IP protection is characterized by being composed of two figures:

- The first one informs us of the degree of protection against objects and the entry of dust.

- The second informs about the degree of protection against water.

The most common IPs are:

* IP20: protection against dust. All the decorative lamps used to illuminate the interior of the house have this degree of protection.

* IP44: very resistant to water. This type of lights are perfect for bathrooms or showers.

* IP54: protection to the dust and the water. These lamps are usually used in the terraces, porches or balconies.

* IP65: complete protection against the penetration of dust and water spray. It can be placed outside the house.

* IP67: directly resistant to dust and can be immersed for about 30 minutes.

* IP68: direct protection under water and dust. Ideal for swimming pools.

WHICH BULB SHOULD I USE FOR MY LAMP?

To know which bulb to buy, it is important to consider its socket. The bulb socket or thread is the part that is placed directly inside the lamp holder and connects it to the electrical circuit. There is a wide variety of sockets, however, there are universal sockets that are used in most lamps. In order to choose the right socket for our luminaire it is important to know the type of lamp and the manufacturer's recommendation. In Spain, the most common bases are:

* E27 - fat cap

* GU10 and GX53 - are often used in recessed spotlights because they are extra-flat bulbs

* E14 - thin bushing

Normally we will know which bulb to use, as the manufacturers always indicate the most suitable for each lamp if it does not have a built-in light source.

We will simply have to buy a bulb with the indicated socket.

At Lightingspain we recommend the use of LED for all types of bulbs and sockets because of their energy efficiency and lifetime.

WHAT DOES IT MEAN THAT THE LED TECHNOLOGY OR LIGHT SOURCE IS INTEGRATED?

Many of the luminaires that can be purchased at Lightingspain have the light source integrated which means that we do not have to worry about buying additional bulbs. In addition, it is always LED lighting which ensures lower consumption and lowers the final price. Thanks to the more effective distribution of the LEDs, the illumination from the integrated light source provides more light and is also much more homogeneous.

If we are worried about how long it will be working, we can assure that these lamps will serve us for many years since their estimated duration is between 10,000 and 50,000 hours. It all depends on whether you have an external transformer that prolongs its life and allows you to change its light source the day it stops working.

WHAT IS THE CRI?

The CRI (Colour Rendering Index) is a measure used to know the capacity of an artificial light source to reproduce the colours of objects compared to a natural light source. In other words: it allows us to know if a certain lamp can reproduce colours in the same way as the source of natural light, the sun. We are between values ranging from 0 to 100, 100 being the perfect value.

QUESTIONS ABOUT CEILING FANS

WHAT ARE THE DIFFERENCES BETWEEN DC SOURCE AC MOTORS AND FANS?

There are 2 types of motors that can be found in the available range of ceiling fans: AC (alternating current) and DC (direct current). The AC motors are connected to the power supply and the DC motors operate through a transformer that is included in the motor. This is a newer type of motor, which is being used more and more frequently.

The advantages of DC motors are as follows:

- The motor is lighter.

- Extremely quiet.

- Uses less energy (up to 70% less than a standard AC) .

- It usually has more speeds.

- The winter function is usually on the remote control.

The advantages of AC motors:

- There are many more models.

- It Is cheaper than a DC.

- Can be controlled by a wall mounted regulator, chain or remote control (the DC is only controlled by a knob) .

- They are energy efficient.

CAN I USE MY FAN ALL YEAR ROUND?

The fan is a product that is being used in more and more homes, thanks to its enormous efficiency in lighting and cooling the room. In addition, many of them have the inverse summer-winter function which means that they can be used all year round, on both hot and cold days. The inverse function allows the blades to turn in the opposite direction so that during the hottest periods they help to cool our home and in winter they move the hot air from the heating, distributing it evenly and thus contributing to greater energy savings.

WHAT ARE THE ADVANTAGES OF USING A CEILING FAN?

The ceiling fan is a product par excellence. Many people enjoy its benefits and cannot imagine replacing it with another product. The most notable advantages are:

- Ecological: the consumption of a ceiling fan is very low, much lower than in other ventilation systems. The average consumption is from 20 to 60W depending on the speed of the blades. In addition, it does not contain polluting products such as refrigerant gases.

- Healthy: using a ceiling fan is much healthier than any other ventilation system as it does not produce cold drafts that can cause colds, dry eyes or a dry throat. Thanks to all this, it can be used at night without harming us.

- Decorative: thanks to the great variety of models that exist nowadays in the market it is easy to find the one that better adapts to our environment. We can find them in an infinity of colors, modern, classic, wood or metal. Some of them even have reversible blades in 2 colours each to be exchanged from time to time.

- Versatile: the good news is that ceiling fans can be installed in all rooms of the house. There are even fans with additional protection that can be used outside, such as on terraces. In addition to their usefulness in cooling the room they can also be used to disperse odours or smoke in the kitchen or prevent moisture from stagnating in the bathroom.

- Silent: With the arrival of modern DC motors and the updating of AC motors the noise produced by ceiling fans is practically imperceptible, an advantage that allows them to be installed in bedrooms or baby rooms.

- Easy to install: Even though it may seem like a complicated task, installing a ceiling fan is a breeze. All we need to know is the recommended height and dimensions of the room so that the blades do not encounter any obstacles, their height and electrical connection.

- It keeps insects away: thanks to the air current caused by the ceiling fan, any annoying insects will avoid the areas where it is installed.

- Clean air: ceiling fans offer a pleasant breeze that prevents the accumulation of carbon dioxide offering healthier and cleaner air.

CAN I INSTALL MY FAN OUTDOORS?

There are many fans that are designed for outdoor use, such as terraces or porches. The only thing we have to take into account is that the fan has IP 44 protection for its correct operation.

HOW DO I CHOOSE THE RIGHT FAN?

In order to choose the most recommended ceiling fan for your room, first of all, it is necessary to know the dimensions of the room in which we plan to install it.

- For rooms of up to 25 m², it is recommended that the fan has a diameter of between 112 and 122 cm.

- In rooms of up to 40 m² it is recommended that the fan diameter be between 132 and 137 cm.

Another important point to consider when choosing a ceiling fan is that the distance between the product and the floor should not exceed 2.40 m because if it is greater, the air will not reach it properly and it will not ventilate well.

On the other hand, we need to know that the minimum distance between the ceiling and the top of the fan should be 30 cm and from the wall to the end of the blade should be more than 50 cm.

HOW DOES THE "FRESH AIR" EFFECT OCCUR?

Before answering this question, it is important to note that fans do not cool the air around us, they just move it. The "fresh air" is produced by displacing the humid air by dry air that allows our sweat to be absorbed when it evaporates. This effect causes us to feel cooler, accelerating the evaporation of perspiration from the body, thus lowering the temperature by up to 3 degrees. If we are in a 30ºC room, we will feel as if the temperature were 27ºC. The same effect allows us to dry our clothes when we hang them out to dry.

WHAT MAINTENANCE AND CLEANING DOES A FAN NEED?

The fan is part of the furniture and decoration of our house, therefore, occasionally it is necessary to clean it. Otherwise, the accumulation of dust and dirt on its blades can cause the remains of dirt to spread when it is in use. To clean it, a soft cloth is sufficient to avoid scratching the fan. It is not recommended to use water because it can damage the motor.

With regard to maintenance, it should be noted that it is not necessary to grease it as the motor has permanent lubrication bearings.

If we are not going to use it for a long period of time, it is advisable to disconnect the power supply to avoid an electrical overload.

HOW TO CHOOSE THE MOST SILENT FAN?

In summer, ceiling fans are a great option for cooling the room, even at night while we sleep, thanks to the ultra-quiet models that do not generate any noise, which means 100% pleasant rest.

There are some key aspects to consider when choosing a truly silent ceiling fan:

- DC motors: These newer DC motors are quieter than conventional fans with AC motors.

- Blade Speed: The lower the speed, the less vibration the blades produce, and therefore the less noise the fan makes.

Blade material: The most silent fans are those with blades made of natural wood or plastic. Metal blades produce more noise.